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Business Profile

Construction Services

Topper Construction, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Topper Construction, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Topper Construction, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/12/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 5, 2024, Topper Construction Company (TCC) installed a *** ********** HDZ roof on my house. The roof comes with a ************************* Warranty 50 years 100% Coverage Defective Materials, 25 years 100% Workmanship coverage. Topper provides a 10 year warranty on all labor, workmanship and materials. One of the line items to be supplied and installed was ridge vents which eliminate the need for an attic fan and the additional energy expense. However, when the weather changed and temperatures were above 70 degrees, the fan which is still in my attic blows continuously. Either the ridge vents were not installed, or they were not installed properly. I contacted rep via phone on May 5 & 7, 2025 and articulated my concerns. I was told that ***** would call me the next day. I have not received a return call. Consequently, I emailed Mr. ** Topper and Mr. ******** of *** on May 9, 2025 requesting someone come out and inspect my roof. To date, I have not received a response or an acknowledgement of my email.

      Business Response

      Date: 05/12/2025

      On 5/12/25 at 1:45pm ***** ********** contacted **** ***** and has set up a service appointment with her.

      Customer Answer

      Date: 05/12/2025


      Complaint: ********

      I am rejecting this response because:

      No specific date or time has been scheduled for the inspection. *** is aware that I'm available on Mondays, Wednesdays & Thursdays. Until an actual inspection occurs, I remain unsatisfied.


      Sincerely,

      **** ******

      Business Response

      Date: 05/13/2025

      Today the office has emailed and called to set the appointment. As soon as we talk to the homeowner we will have the appointment set.

       

      Customer Answer

      Date: 05/13/2025

      I have an appointment with *** for Wednesday, 21st between 7:30-8:00 am. 

      Customer Answer

      Date: 05/19/2025

      Please don't close my complaint. The inspection has not occurred. *** will inspect my roof May 21st for the ridge vent and soffit.

    • Initial Complaint

      Date:09/21/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2nd complaint I’ve filed against topper. David W**** came out and said they would resolve the issues we had with the house. They redid a large portion of the issues. They did however leave our back gutter out of wack. It currently leaks from the middle of it because they set the pitch on it incorrectly. Also, there’s obvious damage to the facia they had the gutter attached to due to it overloading with water because our gutter guards had gone missing after the initial install. David refused to repair it on their dime stating that there was no proof that it wasn’t like that before their install. He did however promise to re-pitch the gutter so it would drain properly. That was a couple months ago, and he refuses to message me back about it. We are extremely frustrated with Topper as these issues have been going on for over a year. We don’t want to hire a lawyer. We just want our house fixed. We are sick of the runaround.

      Business Response

      Date: 10/04/2023

      This complaint has been addressed. The picture submitted is old. The contract wasn't with Topper Construction but Lowes. In an effort to accommodate the homeowner we have gone above and beyond the original scope of work (roof only), the fascia corner was caulked and the rear gutter was adjusted on 9/22/23 

    Topper Construction, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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