We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Nymeo Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Nymeo Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nymeo Federal Credit Union has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Non stop errors since making the mistake of switching to Nymeo earlier this year

      Error 1: Direct deposits
      Error 2: Check cards
      Error 3: Auto loan
      Error 4: Refund from merchant
      Error 5: Refusal to close bank account.

      All errors and timelines are explained in the attached pdf.

      Business Response

      Date: 11/09/2022

      Business Response /* (1000, 5, 2022/09/22) */
      Please see attached, 5 pdfs, with details for each issue Mr. Labozzetta reported.


      Consumer Response /* (3000, 7, 2022/09/26) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Error 1: Nymeo claims I provided incorrect account number despite me providing exactly the account numbers they listed on their online portal. Edward Porter claims this was an error on their part but yet here is Nymeo again refusing to admit error

      Error 5: They claim someone called Jason ***** reached out on September 16 and spoke to me. This literally never happened. Jason has never responded to my multiple emails, nor has he called, and I certainly never spoke to him on September 16. As usual, Nymeo is writing fiction. On September 16 I attempted to contact "Michael ******* at the number this "regional manager" called me on to apologize for the prior constant errors with the direct deposits, but the number was no longer working. Edward ****** told me to send a written notification or visit a bank branch, but never responded to my message asking for Michael ***** contact information.

      Again, Jason ***** has never reached out and I have certainly never spoken to him.


      Business Response /* (4000, 9, 2022/10/25) */
      We are very sorry that Mr. Labozzetta has had a negative experience with Nymeo. Many departments were involved in rectifying Mr. Labozzetta's dissatisfaction, and we unfortunately were unable to meet his expectations. At this point, we have records to show that our initial response is accurate. We wish Mr. Labozzetta the best as he moves on to another financial institution.

      Sincerely,
      Kristina ******, Chief Operations Officer


      Consumer Response /* (4200, 11, 2022/11/03) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      They admit multiple times in writing as to the errors that they have made, yet the CEO comes back and claims they only ever provided accurate informationm.

      What an incredible joke of an organization. Fingers crossed that the election goes smoothly and banks start to actually be regulated in the future the way mortgage servicers are, because this is despicable.

    Nymeo Federal Credit Union is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.