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Business Profile

Education

M Power Education

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled in an online course with M Power Education accompanied by a scholarship program from my local ******* **** and paid tuition upfront. Over the course of about 6 weeks of working with the school and becoming increasingly disappointed with the organization, I decided to request a refund based on poor performance on the part of some of their staff, despite my average of 93%. I submitted a written request on 10/19/22 and on 10/20/22 a director called, verified my address, and told me I should see "it" in 4-6 weeks. On 12/12/22, after I left a couple messages the same director that called me, referred me to another person. By 12.21.22 this person promised my refund, but couldn't offer any updates. I haven't heard from any one since. I have all emails and documents. Basic agreement is attached, but I'm not sure how to properly share emails. After requesting a refund, I was locked out of the platform and now I don't have access to the program I paid for or the refund promised.

    Customer Answer

    Date: 04/04/2023

    I forwarded the email thread to Heather ****** Dispute Resolution Specialist **************************  And I hope that contains the entire thread, I selected "forward all".  And yes, this is a complaint against M Power Education.  Through this process I've noticed mention of a few different company names, but the institution was called M Power Education.  Thank you very much for your efforts.

M Power Education is NOT a BBB Accredited Business.

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