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Business Profile

Hotels

Best Western Historic Frederick

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My transaction was made August 18th 2023 of $355.20 for a three night stay, I stayed at the hotel one night, I got a call from the front desk stating that someone called and complained about smoke smell coming from my room approximately at 9:30pm, I explained to the front desk that I was not smoking and I was in the bed, she proceeded to tell me what someone seen coming from under my door, which was not true which I also expressed to the front desk, she said that I was given a warning and was still able to stay. The next morning I woke up went to breakfast grabbed some fruit and went back to my room, approximately 15 to 20 minutes after that I went outside and smoked in my car. I went back inside afterwards showered and prepared for my day, approximately 11:15am I was getting out the shower and got a knock on the door from housekeeping, I was completely naked and my husband who was also staying in the hotel advised housekeeping we were leaving out soon and they can come in then. We then left shortly after. Around 2:20pm we returned back to the hotel entered the building and my key card no longer worked. I went to front desk and that's when I was told I was being kicked out due to it being and smelling like marijuana I was flabbergasted because I knew for sure I did not smoke in the room I didn't even have marijuana in the hotel which I also told front desk, I also offered for her to come check herself. She then told me I had 30 minutes to pack and leave and she was calling the police. I asked her will I be refunded for the two nights I will not being staying I was told no. At that point I felt set up, not only was I given a warning for no reason at all. I didn't get a phone call at 11am at check out time expressing how the owner felt, I got a knock on the door from housekeeping but no eviction and I didn't recieve a phone call expressing the findings of marijuana and and I was being asked to leave they waited until I returned. I was embarrassed it was guest in line.

Best Western Historic Frederick is NOT a BBB Accredited Business.

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