Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a large sum gift card for a birthday gift. I was diagnosed with ********************* in January of 2023. I had several blood clots and was in the hospital. I am on chemotherapy and blood thinners now. I will be for the rest of my life. It makes my skin very sensitive to things. I bruise extremely easy. I called corporate with no response. I email corporate with no response. I contacted my local business and it took a long time to get a response. They refuse to refund the money. I asked if I could break it up into smaller gift cards to then be able to give as gifts and they refused.

  Business Response

  Date: 07/26/2023

  I no longer own this business and cannot assist. 
  

  please take my name off as owner/contact. 
  

  Thaank you!

   ***** *****

• Initial Complaint

  Date:06/21/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Massage Envy membership in *********, ******** for $65/month. The membership included one 60-minute massage service per month. Unused massages roll over and accumulate. In July of 2022 I moved from ******** to **************. I got my SC driver's license and completed a membership transfer form at the ***********, ** location and began receiving services at this location in August 2022. I then did not use any services for several months. I went to schedule an appointment today and was informed that my membership had been cancelled by the ******** location and that I would not be able to access the 14 credits I had accumulated (which cost me $910) unless the Maryland location would process the transfer (which I had initiated the previous August.) The ************** location cannot do anything because it was apparently still the Maryland location charging me monthly, until my credit card was replaced and my membership was cancelled. I have already paid $910 for services I have not received, and the Maryland location is blocking me from being able to receive services I have already paid for - that is absolutely unacceptable. I called and spoke with the "clinic director" who of course pointed me to the ************** location. From what I can tell, Massage Envy is set up to charge people in advance for services they have no intention of providing, and in fact are now actively blocking me from accessing. I either want my $910 refunded, or my account to be unblocked and properly transferred to the ***********, ************** location, as I initiated last August.