Complaints

This profile includes complaints for Jim Snowden Jr. & Sons Local Moving's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jim Snowden Jr. & Sons Local Moving has 3 locations, listed below.

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  Jim Snowden Jr. & Sons Local Moving

  309 W South St Frederick, MD 21701-6324

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  Jim Snowden Jr. & Sons Local Moving

  1511 Havilland place Frederick, MD 21702-6324

• 

  Jim Snowden Jr. & Sons Local Moving

  1511 Havilland Pl Frederick, MD 21702-3731

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired co. to move belongings from Thurmont, MD to Little River, SC. Load date 4/26/23; unload date 4/28/23. Amount paid $9,175. Move included an upright piano. Supposedly ******* is professional piano movers. Piano boards were not used to load or unload piano. A wide dolly was used to load piano; the dolly had been removed from the truck and not put back and was not present for the unload; 3 men had to manually unload and move piano into new house. Piano is now grossly out of tune. Was told by Jim and James, son, ******* that all furniture would be wrapped and padded. Only 2 pieces were wrapped; main bedroom dresser not wrapped; its drawers opened at some point & dirt & debris ended up in drawers and on the contents. Was told mattresses would be wrapped/bagged; were not; dirty gardening tools were packed up against the mattress. Bottoms of main bedroom furniture got dirty from floor of Uhaul & when placed in new bedroom, stained new carpet. Was told drivers/unloaders would have time to sleep before leaving at midnight on 4/27/23; they revealed they worked a full day on 4/27, left at some point the night of 4/27; had to stop for sleep; during stop &/or during drive rain got into truck and got approx 8 boxes wet. 55" TV got broke-has been replaced by ******* already. Rails of wooden dining room table pulled out of bottom of table due to improper packing of Uhaul-$100 repair bill supposedly to be reimbursed by ******* next week. On 5/6/23 an agreed to phone call between Antonia, ******* wife, and my husband and me, to discuss the remaining issues was scheduled by HER for 7-8 pm. At 8:01 had to call her, she responded via text with excuses for not being able to make the appointed call time. We called again, she and Jim answered, Jim accused us of harassing Antonia; referred us to his attorney. We had originally asked for 10% reimbursement. Due to ongoing hassles, unprofessionalism and poor service, then asked for 20%-Jim accused us of extortion.