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Business Profile

Online Auctions

Aeron House Auctions

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Aeron House Auctions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aeron House Auctions has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/15/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business sold a fake autographed baseball to me. Verified a fake by ******* authentication. Business sold as "****** **** Signed OLB Ball No COA". Baseball contained a facsimile signature. This is false advertising.

      Business Response

      Date: 05/28/2025

      Winning bidder emailed us on May 12, 2025 regarding this item. We responded on May 22 that we would refund his payment.  We refunded his payment after I sent the email on May 22.  Proof of refund is attached.  We dispute the idea that Mr. ******* was frauded out of money.  The item clearly states it had no COA and it clearly states that we did not want to get it graded for authentication.  We also asked bidders to look at the pictures carefully to decide how to proceed to bid.  We also stated that we would not offer refunds.  We offer items up for auction by consignors.  We do not own them.  We are not professional graders.  We cannot tell if an item is real or forged.  We ask the consignors if they want us to get the items authenticated, and if they don't, we sell them as is with the statement that we did not think it is worth grading.  Clearly, other bidders stayed away.  An authentic ***** ****, sweet spot signed baseball goes for over $3,000.  Mr. ********* $205 purchase is in line with what people pay for facsimile autographed ***** **** baseballs.  The price is in line with what he received.  However, we are also collectors and we don't want another collector disappointed with a purchase, so, per his request, we refunded his payment.

      Business Response

      Date: 05/28/2025

      Here is a screen shot showing that Mr. ******* has been refunded for the purchase of this baseball.  Normally, we do try to email bidder inquiries within three business days, but I had surgery on my jaw during this time period and it took a while for me to catch up on the emails.  So, I believe had I been able to communicate with Mr. ******* more quickly, he would have gotten his desired outcome without this step. We understand and appreciate his rights as a consumer.  Hopefully, he will do the right thing and acknowledge to you that he received his refund as was his desired outcome in this case.

      *****

      Customer Answer

      Date: 05/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *******

    Aeron House Auctions is NOT a BBB Accredited Business.

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