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Business Profile

Online Retailer

Curvy Girl Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/17/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 31, 2024, I placed an order with Curvy Girl Boutique online for 8 items with a total purchase price of $387.25. Of the 8 items, I received 6. Upon receiving the 6 items, I informed the business via email on September 7 that the incorrect size was sent for a UltraSoft Leopard Dreams Cardigan. I ordered a medium, but received a large. The business responded promptly and a return label was sent to me on September 10 to return the item. I have proof of delivery of the return noting it was delivered to the business on September 12, but still have not received the correct size, a refund, or a response to my many emails in regard to this item. I'm also still pending 2 additional items in this order. A Ultra Soft Hooded Top (Mauve) size medium and a large Pumpkin Spice Sweatshirt. I received an email on September 26 noting that these two items were shipped, but the email did not contain a tracking number. I have sent numerous emails requesting the tracking number and an update on these two items (Ultra Soft Hooded Top and Pumpkin Spice Sweatshirt) and have yet to receive a response. The cost of each of these items are: $65.73 (tax included) for the UltraSoft Leopard Dreams Cardigan, $30.74 (tax included) for the Ultra Soft Hooded Top, and $48.76 (tax included) for the Pumpkin Spice Sweatshirt. Total cost of the three items $145.23. Prior to this incident I had not encountered any issues ordering and receiving items from this business so I'm in complete shock with how the situation with these three items have been handled.

    Customer Answer

    Date: 12/18/2024

    This issue has been resolved.

Curvy Girl Boutique is NOT a BBB Accredited Business.

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