Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday, Nov. 16, 2024 my wife was on ******* website ordering flight tickets and the transaction didnt go through. Googled JetBlues no. and called. ***** answered and never said he wasnt with JetBlue. He told her he would help her with the transaction. When he told her the price ($1,832.62) she told him the price that was showing on my computer was $1,382.62. He told her that was the wrong price. She asked him how come there was such a difference and he said the ticket price went up and there was a glitch in the system. She told him she could send him a picture of what was showing on her computer screen and he said no. She asked him again why there was such a difference and he said the tickets are going fast and if we wanted the seats he had to put the transaction through right now. He never mentioned that he worked for Air World Travel and not *******. Air World Travel billed us for $450.00. She called Air World Travel on Nov. 17th and left a voice message detailing everything and asked for them to call her back. When she didnt receive a call back she looked the company up on the Better Business website and saw the company had many complaints about them. On Nov. 20th she called Air World Travels and asked to speak with *****. When they asked what this was about she told them and ****** said he would transfer her to his line. A few minutes later ****** told her the reservations desk where ***** works was having problems, their computers and phones were down. He said ***** would call her back in an hour. After two hours wait with no call back she called ****** back and he said the phones were still down but he would have ***** call her back in three hours. ***** called back later in the night and he asked her what she wanted him to do. She told him she wanted the $450 charge to be credited back to my credit card because she thought she was speaking to JetBlue and he never told her otherwise or there was a charge for his services.

  Business Response

  Date: 11/24/2024

  Hi Team,
  We apologise for the inconvenience. We are Air World Travels Inc. We work as consolidator. We are the link between airline and travel agents. In this case also the charge was done by one of the travel companies. They use our services to book tickets and take payment solutions from Air World Travels Inc. As per the complaints on BBB. We request you to go through the complaints, as all the complaints were positively closed in our favour. We provided the resolution on all the complaints and all the complainants were satisfied with our resolution. 

  For this particular case as well, we have already notified the same agency and have assigned the case to one of the managers. He will be in touch with the agency till the time the case is not resolved and you are satisfied. We request you to give us time till Tuesday. We are waiting for the revert from the agency. If we are not getting any positive revert from them, we will be processing the refund. So rest assured, we will be taking care of this case. We request you to kindly wait till Tuesday.  

  Business Response

  Date: 11/25/2024

  Hi Team,

  We have already received the reply from the Agent. USD ****** has been refunded to Mr. ******** The screenshot for the refund and the reply from the agent is attached. If any more information is needed, please let us know.

   

• Initial Complaint

  Date:09/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date Sept 6, 2024 for 502$ on my chase ***** under 'Air world Ticket'I had 2 tickets with ************** that I needed to change date to oct 22.I called swiss and was transferred to another agent who told me to make the change, it costs 502$ total (251$/pp).The problem is today swiss issued my ticket receipt and charged me for the date fare change, because, they say they did not have any trace of the 502$ I paid on sept ****, this 'Air World' never transferred the money to Swiss.

  Business Response

  Date: 09/19/2024

  Hi Team,
  We apologise for the inconvenience. We are Air World Travels Inc. We work as consolidator. We are the link between airline and travel agents. In this case also the charge was done by one of the travel companies.
  
  
  How ever we have already refunded the amount charged by that travel agency ( ********** is attached ). We have also sent a notice to the agency to clarify why the customer was not made aware of the charge and why the service was not given. We again apologise.

  Customer Answer

  Date: 09/30/2024

  Business refunded the whole amount. I am very pleased on how quickly BBB addressed my issue. Noting that this business has many such complains and associated refunds listed on bbb site. Their 877 number pops up when searching for ************** on ******. It does NOT belong to ************** and unsuspecting customers are tricked into using it, thinking they call ************** (like I did).

   

• Initial Complaint

  Date:07/24/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was talking to ******** ******** to make a reservation from Phoenix to Santa Barbara in November. RICK said he could help me so I gave him the details of dates, flight # and seat #.
  He never told me he worked for a travel agency. He said the cost would be $l,000.xx. I asked him why the online info said the flight was $762.95 & he said that was the STAND BY FEE. I should have know right then that something was wrong.
  
  He said if I had any problems to call him at ###-###-####, extension 405. This travel agency has charged my Visa card $499.05. I feel this is fraud, I was lied to. I want them to refund my money.

  Business Response

  Date: 07/30/2024

  Hi Team,

  We apologize for the inconvenience. We are Air World Travels Inc. We work as consolidator. We are the link between airline and travel agents. In this case also the charge was done by one of the travel companies.

  How ever we have already refunded the amount charged by that travel agency ( Screenshot is attached ). We have also sent a notice to the agency to clarify why the customer was not made aware of the charge. We again apologize.

   

  Customer Answer

  Date: 07/30/2024

  The issue has been resolved, I have rec'v a credit on my Visa card.

  Thank you for your help.

• Initial Complaint

  Date:07/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled tickets with delta it has been more than 2 months and a half. ***** issued the check refunds and confirmed that these were cashed out on 20/05/2024. The agency is not refunding the money and keeps saying that they didn't receive any refunds, It has been now more than 2 months and a half and we are turning in a circle!!! Really disappointed!!

  Business Response

  Date: 07/16/2024

  Hi Team,

  We apologize for any inconvenience. We are Air World Travels and work as consolidator. We deal with many agencies and ********. We are the link between the ******* and agencies. In ********************* case as well, the tickets were issued by us but the booking was sent by a sub agent. We understand issue which Mr **** ****** was facing and were continuously in contact with ************** to resolve the same. We verified that ************** did issue the cheque but because of their error, the check was sent to the wrong agency. 

  We have already clarified and had received a new check from the **************. And has refunded the amount to the same agency which sent us the booking three days ago ( The screenshot of the email is also attached ). We have already told them to initiate the refund to the card holder. 

  They might have called the card holder and informed about the same. If Mr **** ****** has any questions or is facing any problem regarding the same issue, we request him to reach out to us.

  Customer Answer

  Date: 07/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to discuss a problem I had with this dishonest agency. On May 12 /2023 I was calling an airline and I don't know how the call was redirected to this agency. Mr. ****** **** answered the phone and I asked him about a credit that I have had in my favor since last year with a certain airline. He answered me yes. I told him that I want to use that credit for a trip in August 2023. The first quote he gave me was a very high sum, I told him it was very expensive. He told me "don't worry, I'll look for you on another airline". I asked can I use that credit with another airline? and his answer was YES. He gave me a Value of $989.70. ticket total. So I proceeded to pay him. My surprise was when I verified the purchase at my bank. I saw a payment to the airline of $573.97 and another payment to this agency of $424.85. So I called my bank and gave the cancellation order. and immediately enter into a dispute with the bank because I did not understand that division of values at that time. Mr. ****** told me that one was the value of the ticket and the other the value of the Taxes. I told him that those taxes were very expensive. I also went to check the confirmation of the ticket and checking I found that the taxes were already paid within the purchase of the ********** I don't have the ticket because Mr. ****** immediately canceled it. I contacted the airline and they told me that the money was returned to this agency. I was only able to recover the $424.85 So I do not recommend this ************** it is a dishonest company.

  Business Response

  Date: 06/18/2023

  Dear ****** ***** *******,

  We apologise for the inconvenience caused. We would like to inform you that we are Air World Travels Inc. We work as a consolidator. We have many clients who send us work. We work as a link between Airlines and Agencies. In your case also, Wayfarer E-Commerce sent us the order and your card was charged. At the time of charging we even received an authorisation form from Wayfarer E-Commerce.

  However as soon as we were notified by our bank that there is some problem that the card holder is facing, we notified Wayfarer E-Commerce and even called them. We even initiated the refund for the amount that was charged. We have all the email records. For us customer comes first. We do not have any problem in doing refund.

  We even reached to Wayfarer E-Commerce that what the issue is because the communication was  between the Wayfarer E-Commerce agent and you. But as soon as we received this complaint we made sure that you get what is best for you. 

  So the amount that was charged has already been refunded and we have received an email from Wayfarer E-Commerce which is a conversation between Wayfarer E-Commerce and you that states the flight has been booked and you are satisfied now. We are attaching the screenshots for the same as well. If there is any other issue please let us know. 

  And we as Air World Travels Inc also make sure that no harm is done to end users. 

• Initial Complaint

  Date:01/16/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01.Dec.2022 I did a cancellation of 2 *************** reservations ******, I received a document confirming the cancellations ****** for USD2x500.-. $1000 have been withdrawn from my creditcard (after phone authorization, never had this before). Cancellation was never received by ***************, in oder to get ticket refund I had to pay another cancellation fee at another travel agency(******),
  

  Business Response

  Date: 01/20/2023

  Business Response /* (1000, 5, 2023/01/19) */
  Dear Mr ******************,
  
  We apologise for the inconvenience caused. We would like to inform you that we are Air World Travels Inc. We work as a consolidator. We have many clients who send us work. We work as a link between Airlines and Agencies. In your case also, One of our client sent us the reservation. At the time of charging we even received an authorisation form.
  
  
  For us customer comes first. We do not have any problem in doing refund. We have already initiated the refund and have attached the screenshot as well.
  
  
  Consumer Response /* (2000, 7, 2023/01/20) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Company offers full refund, this is acceptable.

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked airline tickets for my husband with ************* on 4/25. Attempted to book for myself, thinking we had option of companion ticket- we did not due to it expiring days before. While trying to make standard reservation for my ticket was put on hold. The person who came back on the line to assist us, after much back and forth, claimed to be able to reserve ticket for cost of 150.00, 22.40 for fees. I ask several times if he ("James") was with ******. He stated he was. Told us to use our credit would require us to authorize payment be taken out for ***************** for *************. We did and payment was confirmed.. Due to fly 9/14 and ********* has no record of ticket in my name. I had called the customer service for ** over the summer and as recently as 2 weeks ago because my ticket never showed on the airline's website or my ** account. Called the number on the invoice from Air World travel. I was told ticket was on their booking screens, and it would appear when my husband's boarding pass was sent. Person I spoke with said my companion pass was on their system but was canceled by ** 20 days after we booked the tickets. Called ** again. They said because the pass expired, they never booked nor cancelled a flight in mine or my husband's ticket. Guy I talked to today said he needed 3 hours to check on a refund and would call back. He didn't and they are not answering now.
  

  Business Response

  Date: 09/13/2022

  Business Response /* (1000, 5, 2022/09/13) */
  Dear Mrs *************,
  
  We apologize for the inconvenience caused. We would like to inform you that we are Air World Travels Inc. We work as a consolidator. We have many clients who send us work. We work as a link between Airlines and Agencies. In your case also, ************* sent us the ticket issuance and your card was charged. At the time of charging we even received an authorization form from *************.
  
  We did receive all your calls and even conveyed the same to the same agency. We have all the email records.
  
  For us customer comes first. We do not have any problem in doing refund. We request you to kindly provide us the details - Booking Reference/ Booking date or the date the card was charged and the exact amount. We will process the refund ASAP.
  
  Business Response /* (4000, 12, 2022/09/23) */
  Hi Team,
  
  We already had a word. However we have checked all the details. On the call we were informed that that card that is charged is ending with ****. We informed that Air World Travels Inc has not charged the card ending ****. We have informed the person on call the same thing. We think that ************* has charged the card holder and provided our Auth form. We have already informed them as well to check the same.
  
  We also informed on the call to talk to ************* to do refund or else the card holder can rakh to the bank for the same. Card holder can also talk to the bank to check which company charged the card. We are sure we didn't.
  
  We request you to please close the case against us and open a new case against the concerned company.

• Initial Complaint

  Date:08/20/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never heard of this company. They charged me a fee for changing a flight date. I booked the flight on Southwest online. I also made the flight change date on Southwest sight and was charged $76. by them for the change. Air World doesn't return calls. I finally made believe I was going to book a flight and someone called me back. James was of no help to me and was nasty
  

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 5, 2022/08/23) */
  Dear Miss *****************,
  
  We apologize for the inconvenience caused. We would like to inform you that we are Air World Travels Inc. We work as a consolidator. We have many clients who send us work. We work as a link between Airlines and Agencies. In your case also, ************* sent us the ticket issuance and your card was charged. We have attached a screenshot for the same as well. And at the time of charging we even received an authorization form from My cheap fare.
  
  We did receive all your calls and even conveyed the same to the same agency. We have all the email records.
  
  For us customer comes first. We do not have any problem in doing refund however we have already received a dispute on the charged amount. We can not refund the amount otherwise the card holder will get the money twice, once for dispute from bank and one from refund from our end. We request you to kindly cancel the dispute and we will initiate the refund.
  
  
  Consumer Response /* (2000, 7, 2022/08/27) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I will happily take the refund of $162.00
  Thank you.