We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Payroll Services

PeopleWorX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payroll Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was referred to this company by my accountant, when they stopped doing payroll at their firm a couple of years ago. I am my sole employee, so monthly payroll is very simple - same amount, same withholding, etc.. At first, I was told that fees should be very comparable to that of my accounting firm, however last year I was charged over double for my W-2 than what I used to pay. Then, earlier this year they implemented an upgraded payroll program that they automatically opted everyone into, which had absolutely no benefits to me as a 1-employee business, and they wanted to charge an extra $100/mo. Thankfully I was able to opt out before their "deadline", and got my $100 back, however it took 2 billing cycles. Most recently they've charged me a $250 fee for enrolling me in Maryland Saves (MDS). While this is a state mandated program for employers who meet a certain criteria, it is 100% free to enroll, but Payroll Services never gave me that option and basically said that in order to guarantee full compliance for their customers, they took it upon themselves to enroll everyone and made up a $250 "compliance work" fee. There was very little communication about MDS from Payroll Services, and what was communicated was obscure and unclear. The initial contract I signed has no mention of fees either, other than that they are "subject to change". The contract also doesn't mention enrollment in external programs as part of their services. I've requested a refund of my $250 as I should've been given the ability to register myself. I also requested they cancel my services and they tried to claim that I signed a contract with them through 04/2023, however the contract they sent 04/2021 I never received, nor signed (only received a copy of it last week after communicating with a supervisor for several days). Last Wednesday I made it known that if I wasn't refunded $250 and received confirmation of cancellation, I would be filing a BBB complaint. I have not received a reply.

PeopleWorX is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.