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Business Profile

Publishers Periodicals

New Market Health Publishing, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for New Market Health Publishing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* ****** ******************************************************************** I received Logical Health Alternatives in print. However, I do not receive the other 3 newsletters in print. One rep said that they are in print under certain circumstances but no has been able to help me with transferring Nutrition and Healing Natural Health Response Health Sciences Institute I want those 3 in print. I hardly have internet access, can't read online and have no access to a printer. I'm stuck at home with no one to help. I only subscribed to these to get them in print.Please help.

      Business Response

      Date: 12/20/2024

      Hello Mr. ***************** understand you've have recently reached out to our *************************** to inquire about physical copies of these publications, and we are glad to revisit this. As of yesterday (12/19) welcome packages to the four publications you are subscribed to. The packages include:   and  have been mailed out to

      1. Health Sciences Institute

      -HSI Welcome Lift Letter
      -The Independent Patriots Guide
      - Insider's Book of Secrets 2020
      - Miracles From The Vault 2021


      2. Logical Health Alternatives,
      - Miracle Medicine Welcome Letter
      - Miracle Medicine Book 2022


      3. Nutrition & Healing
      - NAH Welcome Letter 
      - NAH EVERGREEN ISSUE 2022
      - Health Secrets for Men 
      - Cured: 81 Natural Cures 
      - Macular Degeneration Handbook


      4. Natural Health ******************* Welcome Letter 2022
      - AlphaPrime Guidebook for Men 
      - Secrets of Underground Meds

      In addition, as requested, all four of these subscriptions have been converted into physical mail fulfillment, starting with the February issues.

      If there's anything else that we can do, please don't hesitate to reach out to us directly as you did recently, or feel free to drop us a line here within this form.

      Sincerely,

      New Market Health Group

      Customer Answer

      Date: 01/02/2025

      Can you make sure all 4 of my newsletters cant get switched back? Lock the accounts as printed/mailed and note it as well.

      Business Response

      Date: 01/06/2025

      Hello,

      All of your subscriptions have been switched to physical delivery and unless you were to call us and request online-delivery, they will not be changed. It is noted in your account that you want physical delivery only.

      Sincerely,

      New Market Health Publishing

      Customer Answer

      Date: 01/09/2025

      Previously, a customer service *** said you are phasing out physical delivery. Is that the case? If so, how long will all of the subscriptions stay in physical form?

      Business Response

      Date: 01/10/2025

      Hello,

      In an effort to ensure that all of our customers have access to the monthly newsletters in a timely fashion, we made the decision to move an online-only format. This format is intended for all customers, however we can make modifications to revert to a physical fulfillment upon review.

      All four of your newsletters, have been changed to the physical fulfillment and will stay that way moving forward.

      Thank you,

      New Market Health Group

    • Initial Complaint

      Date:08/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An unauthorized charge of $74.00 was put on my credit card. I have never communicated with this company. However they did the same thing to my credit card account within the last 6 months and BBB helped resolve the problem. BUT HERE THEY ARE AGAIN, DOING THE EXACT SAME THING!

      Customer Answer

      Date: 08/07/2024

      They have credited my credit card account so that the net charge is 0. No additional action is needed. 

      Thank you,

      ****** *****

      Customer Answer

      Date: 08/07/2024

      They have credited my credit card account so that the net charge is 0. No additional action is needed. 

      Thank you,

      ****** *****

      Customer Answer

      Date: 08/07/2024

      They have credited my credit card account so that the net charge is 0. No additional action is needed. 

      Thank you,

      ****** *****

    • Initial Complaint

      Date:08/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A charge of $74.00 was put on my credit card account. I have never contacted or done business with them. I dont even know what their business is.

      Business Response

      Date: 08/09/2024

      Hello,


      We have looked through your account and found that you called and requested a refund for the $74.00 charge for HSI on August 3rd, which was put through that day. This should have reached your account within 3-5 business days of that date. Please let us know this has not gone through and we will be happy to look into the matter further.

      Sincerely,

      New Market Health Publishing

    • Initial Complaint

      Date:05/10/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel a subscription to the Health Sciences Institute that is being charged to my *********** card. She is 99 years old and is in hospice. I hold her general power of attorney. After trying to cancel on their web-based form on 4/4/2024, I called on 4/11/2024, and talked with ****** He said he would change her subscription and there would be a "partial refund" in about 5 days. A refund for $37.00 did appear on 4/12/2024, but the card was charged another $37.00 on 4/18/2024. I called again, and spoke with Jia on 4/20/2024. This time, I was asked for a copy of a notarized Power of Attorney. I sent a pdf of that on 4/20/2024 to the email address given to me. A response was promised in ***** hours. No response, so I called again, and spoke on 5/1/2024 with *****, who said that there was no power of attorney in their records. She confirmed the email address. I sent the notarized power of attorney again, on 5/1/2024. Still no response, so I called on 5/6/2024 and again spoke with Jia, who said that they had emailed me on 5/2/2024. I asked that their e-mail be resent, because I did not receive it. A response was promised in ***** hours. They have my correct email address, I check my inboxes and spam folders every day, and they have received 2 copies of a notarized power of attorney from me. I still have not received any email from this company. It is now 5/9/2024, and I still have no indication that the subscription has been cancelled. It is outrageous that they put a customer through this to simply cancel an account, especially given their claim:"There is no obligation; you can cancel at any time to get a full refund for the current 12-month term. If you have any additional questions, contact our customer service team below."I want *** to honor their stated policy, to immediately cease all charges, and to refund the subscription charges made in the current 12-month term.

      Business Response

      Date: 05/13/2024

      Mr. *****,

      We apologize for the confusion and stress caused you in cancelling your aunt's subscriptions. We have ended all of her active subscriptions and issued refunds for the most recent charges for the following:

      - Logical Health Alternatives - $37.00

      - Health Sciences Institute - $37.00

      - Nutrition and Healing - $58.28

      - Natural Health Response - $37.00

      All of these will be returned to the card(s) she used to make the original purchases, within the next 3-5 business days. 

      If these refunds do not post by that time - or if there's anything further we can do to help you close her accounts - please don't hesitate to let us know within this form and we'll handle it immediately.

      Sincerely,

      New Market Health Publishing

      Customer Answer

      Date: 05/13/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:12/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have called facility and emailed them several times without a response. Facility took my money and not responding if my certificate is current

      Business Response

      Date: 12/13/2023

      Hello,

      We are attempting to locate your account so we can fix any issues, but we are not showing anything attached to the email address you've provided here. We have searched for your name and found two accounts but neither have had any charges in the last year.

      If you could give us the date and amount of the charge, or your physical email address, or any other email addresses you may have used to make purchases with us, we can look into this further.

      Sincerely,

      New Market Health

    New Market Health Publishing, LLC is NOT a BBB Accredited Business.

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