We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Residential Air Conditioning Contractors

TriState Home Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These are the 2 companies in question: Tristate Home Services, ***************************************************/ Office#: ************. The other company: *****************, **** *****, Territory Manager/ Cell#: ************ At the beginning of May I had a new heating and cooling system installed in my home by Tristate in which they installed Lennox products at a total cost of over $16,000. I was also eligible for a rebate as well from ******. I told Tristate that my husband's name needed to come off the bill since he is in prison and would not be able to sign a rebate check. ******, the other company in question, stated in an email to Tristate, that his name could not be deleted from the account, but they were able to add my name. If a name could be added, then why couldn't a name be deleted? Then, when the rebate was sent in, it was constantly being delayed/rejected because a specific part and it's serial number was not added to the rebate information. Again, I kept calling Tristate, who installed the Lennon parts, to resolve this issue. As of today, August 3, 2023, I still have not received my rebate check. Also, an email from Tristate to *****************, **** *****, stated among other things, that I, THE CUSTOMER, WAS SOMETHING. I DID NOT APPRECIATE THAT STATEMENT SINCE I HAD EVERY RIGHT TO HAVE MY COMPLAINTS RESOLVED. Of course, what did ****** and Tristate care because it was not them having the issue. I want this rebate and name change resolved immediately. Tristate and ***************** have had enough time to resolve my issue and to make it right. I have attached the emails as well. Thank you for your time. ********* L. ****, ******************************************/ Cell#: ************

    Business Response

    Date: 06/05/2024

    Good afternoon,

    We did not have access to the portal after an ownership change.  This complaint was resolved with the customer.  It was related to some delays in the rebate process administered by ******************  

     

    -***** *******

    ******************************************************************************

    Business Response

    Date: 06/06/2024

    Good afternoon,

    We did not have access to the portal after an ownership change.  This complaint was resolved with the customer.  It was related to some delays in the rebate process administered by ******************  

     

    -***** *******

    ******************************************************************************

TriState Home Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.