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Business Profile

Specialists

Centers for Advanced Orthopaedics, LLC.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled an appointment on 4/16/2025 with the Centers for Advanced Orthopaedics (11 Urbana Doctors) in **********, ** to be seen by *** ******* ****** about some knee pain that I was having. That day when I showed up I was charged my co-pay of $40 which I am suppose to pay and nothing else. I saw the *** got an order for an *** and scheduled a follow up appointment with *** ****** again to go over the *** results. The scheduled date was 4/16/25. This time when I showed up I was told that I was going to be charged a $40 copay and then I had to either 1) pay $150 on top of the copay, 2) pay the whole bill myself upfront, or 3) give them my credit card number so they could charge it later. I told them no and they said I didn't have a choice. I then said that I didn't pay this last time and asked them to pull up my bill from last time and tell me what I paid. They didn't pull it up for whatever reason and wouldn't and or couldn't answer my question as to what I paid last time and why it is different this time. I felt that I had no choice but to comply if I wanted to be seen by the doctor. In my opinion this is bully behavior or possibly a bait and switch and I thought there were laws prohibiting this sort of thing (surprise billing in a medical cases). I also spoke with *** ****** about this issue. I spoke with him because he asked me what's wrong and the fact it caused my blood pressure to spike to unusually high levels and he was concerned about me. Enough so that he would not let me leave after the appointment because he was afraid that I was going to have an aneurism or something. When speaking to *** ****** about the situation he said that he did not agree with the billing either and that he is a partner in the practice and said that despite being a partner he has no say over billing and he didn't think that was right. I feel as I'm sure others feel too (especially after seeing online that others have complained about this) that we were bullied, setup, or misled

  • Initial Complaint

    Date:09/10/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/10 2am these people used my bank card to pay my account in the amount of $92.00 which I never authorized. I sent them an email that I was out of work didnt get paid. I contacted the billing **** and spoke to someone who I could barely understand and told her to have her manager call me. This person told me that I gave them permission which I know nothing about. This is not right that they can use someones card to take money out of there account and not even let you know. I did file complaint and stop payments with the bank. Received a bill for $60.00.

    Customer Answer

    Date: 09/11/2024

    Spoke with the supervisor and she is putting the money back in my account and sending me a corrected bill.  so I am waiting for the money to show up in my account before I close this complaint out.

    Customer Answer

    Date: 09/13/2024

    Have received the money back  so please close this complaint

Centers for Advanced Orthopaedics, LLC. is NOT a BBB Accredited Business.

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