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Business Profile

Swimming Lessons

Kids First Swim School - Frederick, MD

This business is NOT BBB Accredited.

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Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Madison J

    Date: 08/22/2022

    If I could do 0 stars I would. I have heard a few negative comments around my community on this business but decided to join anyway as trusty them. Awful management!!!! Called in June to sign my son up for swimming class & was told the dates of August 30th - October 11th. The young lady told us different dates over the phone than what she actually signed us up for. The dates we were signed up for would not work since we were out of town for 3/6, so it wouldn't make since you sign up for those dates & waste money. When we realized we were told incorrect dates, I called their office & they ONLY offered me a "family day" to where we come into the pool as a family & swim ourselves. Sharon the manager mentioned the employee would never make a mistake because she "knows her"....but at the end of the conversation once I asking questions she changed to "I was not there for the conversation". I was not looking for a full refund only different dates (at least) but the ONLY thing offered was to where I bring my son in myself & teach him MYSELF on how to swim....with a two hour time limit....that is what my $125 is worth to them. I understand that mistakes are made but they should be corrected in a correct manner. I mentioned to Sharon I would leave a giggle review & she laughed. Hopefully other parents see this too & choose a different establishment. It is hard times & $125 is not something we have to just throw away.

Kids First Swim School - Frederick, MD is NOT a BBB Accredited Business.

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