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Business Profile

Tattoos

Black Label Tattoo Co.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an appointment with **** ***** at Black Label Tattoo for 4/9/2024. He had my $200 deposit for the appointment. I emailed with images to finalize my tattoo after several appointments with him. He told me that I missed it, that it happened to be that day(4/4). I never received confirmation of appointment nor did he contact me to say I missed it. He said it was a misunderstanding but I tried to reschedule for three months and he never responded to my emails. Finally, I contacted the shop owner and **** emailed me to say I forfeited my deposit when I did not show up, despite having never scheduled an appointment on 4/4 but on 4/9, which I verbally confirmed at the shop on 2/20 and added into my calendar. This is obvious as he never contacted me for a missed appointment nor to confirm my appointment. I always confirmed with him myself and was doing so on 4/4 via email. Rather than rescheduling, he decided not to mention anything regarding my deposit or rescheduling despite months of reliable appointments from my end. He has stopped responding to my emails again. I have reported him to *****, as he accepts payment that way. But, all I want is my deposit back for the service he refused to provide. The 200$ carried over after I paid in full on 2/20, and he acknowledges keeping my deposit in our email from 7/5 that only happened after I contacted the shop owner. I do not want to leave negative reviews due to not wanting to affect the business of other artists so this is my only recourse.

Black Label Tattoo Co. is NOT a BBB Accredited Business.

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