We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tire Dealers

South Side Tire & Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    )n Fed 21, 2024 i had a scheduled repair at South Side Tire to repair leaking axel seals and replace the break shoes that had gotten wet with oil from the leaking seal. On February 29, 2024 i took the car to another mechanic who reported as part of their assessment that the axel seas were leaking and the break shoes were wet. The same rear axel seals that i paid south side tire 1400 dollars to repair. I called south side and the owner is refusing to honor the repair, refusing to refund me, or redo the work which is under warranty given that it was done 2 weeks ago. He hung up an me and refuses to speak to me I have to get the seals fixed again as it is not safe to drive and the new repair and new break shoes with a different mechanic will cost 1400 . Since south side is refusing to refund/repair, I want my money back so i can pay for the second repair . i have all the receipts for the original repair if needed.

    Customer Answer

    Date: 03/01/2024

    The date of the work done was February 14, not the 21st. I have the receipts and will have the receipt from the exact same work that will be done - rear axel seals in two weeks when I have an appointment.

      I have also contacted the attorney generals office, filed a dispute with the credit card companies that paid for the original repair  and if  the owner of south side tire **** ****** does not respond will be filing a civil.court complaint against him as recommended by an attorney.

       I paid for work not done two weeks ago  , he refuses to honor the warranty, which  the second auto shop verified with him that there is   active leak in the seals he supposedly  repaired when he contacted them .  This second repair of work already  supposedly done  is costing me a lot of  time and money and stress given that the leak has affected the breaks and I don't have a second car..this car is my only means of transportation . 

         Al I want is either a refund or for him ****** for the repair at the second ******** but his refusal to speak to me has necessitated the need to escalate the situation. 

    Business Response

    Date: 03/07/2024

    The picures are from the other shop afther our repair with residual oil no dripping or slinning oil and threw the wheel

    Customer Answer

    Date: 03/08/2024

     
    Complaint: 21365683

    I am rejecting this response because:

    The second shop has photos of an active leak that was found two weeks ago  two weeks after the supposed repair of the axel  seals and they have to be repaired again which is scheduled for this coming Thursday. The rear right brake rotor is coated with fluid from the  leak. South side contacted the second repair shop and was told there was an active leak and I do believe the second shop.forwarded the photos to him  as proof . Either way I will have the documents and will forward the photos as soon as I take it to the second shop for the re- repair of the axel seals.leaks. in

     


    Sincerely,

    Lilyana -hursey

    Customer Answer

    Date: 03/08/2024

    Of course the failed repair was not evident when the car was given to back to me .

      Because I had to take it to a second ********* it was at that time, exactly two weeks after I picked it up.from South side, that with zero promoting from me, they discovered the leaking seals that were supposedly repaired. It was also discovered that the fluid was super low which is probably why I did not see anything on the garage floor, as I did when I initially discovered the problem. 

    When the car goes for the second repair of the seals , I will attach the  photos as evidence .

     

        

    Customer Answer

    Date: 03/27/2024

    How is it a good faith effort on his part when I've had ****** for the same exact repair twice because he did not do.itbright the first time????

    How is it good faith when he won't speak ***** or give me a refund or pay for the second repair for the axel seals 

South Side Tire & Auto is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.