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Business Profile

Window Coverings

Decorative Films

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Coverings.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered the made to order opaque film to cover a bathroom window but could not open the product right away due to bathroom remodel. When I went to use the film, the backing would not separate and it became a sticky mess. As I recall I spent $125 for this product and was not able to use it. I would like a refund of what I spent. I wrote to customer service and have not heard back either.

    Business Response

    Date: 08/25/2022

    Business Response /* (1000, 5, 2022/08/04) */
    We are still awaiting a response to determine what the issue with the product was, what happened when trying to remove the liner, and how the product was faulty. We are happy to work with you, but need more information other than "film was sticky mess" in order to determine if the product was in fact faulty.

  • Initial Complaint

    Date:07/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 04/26/2022
    Amount Paid: $98.83
    Order Number: ******
    The business committed to provide a film that would be suitable for, and I quote "automotive windshield applications."
    The business has not tried to resolve this issue. I reached out to customer service only to get a condescending reply that did nothing but try to shift blame. I've included screenshots of the conversation as well as dated screenshots of the product description before and after the conversation. I believe that I was perfectly reasonable in my demands. I asked the business to only refund the price of the film to offset the cost of the windshield, not the price of the film plus windshield replacement. I'm not so sure that I'd be satisfied with that at this point due to how the business replied.

    Business Response

    Date: 08/25/2022

    Business Response /* (1000, 5, 2022/07/26) */
    RE: We received a complaint # ******** on your business
    External
    Inbox

    *****@decorativefilm.com
    Attachments
    10:43 AM (14 minutes ago)
    to me

    Hi *******,

    We are just going to refund the customer even though this wasn't a product related issue.



    I've copied our email chain as well if needed as well as our attempt to reach out to identify what he was wanting. It is apparent now that he's just looking for a refund..





    Regards,

    Charl *******




    **** ******* ***** Frederick MD 21703

    Tel. 888.657.**** Fax. 240.363.****

    Hours: Mon-Fri 8.30 am - 5.00pm EST

    www.decorativefilm.com

Decorative Films is NOT a BBB Accredited Business.

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