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Business Profile

Custom Shirts

J-R's custom Screenprinting & Embroidery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Shirts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 17, 2023 I walked into J-Rs and placed an order for three sweatshirts to be mailed to me because they would not be finished while I was still in town. I was told I would be contacted with shipping tracking information and never was. Once a few weeks had passed, I contacted the store and was told he wasnt sure what was going on but he would get back to me, he did not. I then called a week later was told that he (the owner) was not sure what happened to the original three sweatshirts but he would make new ones and send them right away. I never received tracking information. I never recieved sweatshirts and my attempts to contact the store have gone unresolved. He is not returning messages nor answering the phone.

    Business Response

    Date: 07/07/2023

    Hello,

    This is the first we've seen of a complaint to the BBB about this issue.

    To the best of my knowledge this would be the only explanation to this issue.

    The owner of ***** ***** Shop  **** J-R ************** passed away due to sudden heart failure in March of 2023.  this can be verified by his online obituary.

    ***** went through several changes at that time due to the unexpected nature of this event. which included closing and reopening under new EIN and name.

    Several orders were delayed however in the case of Ms ****** I was able to go back and find shipping, tracking and delivery confirmation of both orders shipped to 2 separate addresses.

    We apologies that Ms ****** was inconvenienced by the sudden death of **** ******** owner of *****  However her order of was reproduced shipped and delivered as soon as it was possible.

     

    Thank you for your understanding and again we apologies for Ms ******** inconvenience. 

     

    Customer Answer

    Date: 07/07/2023

     
    Complaint: 20184891

    I am rejecting this response because:
      Though it is very heartbreaking to hear of the passing of Mr. **** ******** Senior, I have only ever dealt with **** ******** his son. Who claimed to be the owner of the company. 
    I contacted the business many times and spoke with **** ******** the son regarding the sweatshirts I had ordered. 
    I never received tracking information like I was told I would. I have called repeatedly and left five voicemails asking for a call back which also never happened.
    I would appreciate just a full refund and I will end any and all business with **** and Frostburg Maryland. 
    Sincerely,

    ***** ******

    Customer Answer

    Date: 07/12/2023

    I did not receive the merchandise. At this time I do not wish to receive any merchandise from the company only a refund. I have contacted the company numerous times and left messages to try to resolve the issue of the missing product and received no response. 

    Business Response

    Date: 07/12/2023

    The above information is false as we have shipping and delivery confirmation however a full refund was issued at 10:55am on 7/12/23.

    We find it unfortunate that Ms ****** choose to lie about receiving the good as both orders were confirmed delivered.  

    In closing we have issued a full refund of $131.54  to Ms ******** **** ending in 3768

    Below is the tracking number which will display the delivery confirmation of Ms ******** order 

    USPS

    9505 5109 7007 3163 5041 94

    ***** ******

    *******************************************

    ************************

J-R's custom Screenprinting & Embroidery is NOT a BBB Accredited Business.

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