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Business Profile

Child Care Services

Crown Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Care Services.

Complaints

This profile includes complaints for Crown Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date occurred for full transaction paid : March 2023 Amount: *******+ the payments they should not have taken ****** Promise: To provide a safe, fun summer experience for not just my son but all children in the facility. Cant speak on other children but my son never wants to step foot in there ever again.If you can not provide proper child care then you should not be advertising yourself as a child care facility. They have taken money from me multiple time. The first one I caught when it happened. I was told the payment couldn't be reversed but that I could pick up a check. Then they proceeded to still process unjustifiable payments that have now lead me to pay them twice for this year.

      Business Response

      Date: 09/12/2023

      ****** was given a full refund including the processing fee.  This was simply a mistake on the part of our bookkeeping department and a check was written the day we received notification.  As far as the care that we provide, ******* was enrolled in our program 7 weeks of the summer and he attended all of them.  ****** even filled out the application to sign her daughter up for our afterschool program.  I understand the frustration with the payment issue and we have resolved this but the care at Crown has always been good. 

      Customer Answer

      Date: 09/12/2023

       
      Complaint: 20552575

      I am rejecting this response because: 

      Zany son ******* in fact did not go every single day during the duration of that summer camp because some days he woke up crying and refusing. And it does not negate the neglect on you alls personal responsibility to write out an incident report when he was in fact chased with a blunt object. Which you still have failed to provide. 

      Sincerely,

      ****** ****

      Business Response

      Date: 09/14/2023

      I am happy to discuss this further with you.  The office number is ********************.  

    Crown Care is NOT a BBB Accredited Business.

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