Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 5 year old son attended Brookfield Christian School (BCS) at Maple Lawn from January 9th, 2023 to June 2nd, 2023. I set up automated payments to the school via direct debit from my checking account which pulled tuition ($1,550) at the start of each month in advance for that month. On June 13th, $1,588 was deducted from my account for June despite my son having already graduated. I raised this with BCS on June 20th requesting a refund. On June 22nd they confirmed the deduction should have been $143.08 and I was owed a refund of $1,406.92. A week later, June 29th, I hadn’t received the refund and followed up and they responded the owner was reviewing my account and would refund me once complete. They then confirmed they were mailing me a check. I received a check July 5th made out to my ex husband, which I can’t cash. I raised this again with BCS asking that they issue me a check that I can cash. To avoid having to void the check with their bank they are demanding I mail them back the misnamed check and once it is back in their possession they will reissue me a check in my name. I noted I will mail back the misnamed check but asked that they please reimburse me immediately as it has been weeks since the wrongful deduction of, what is to me, a substantial amount however they have reaffirmed they will not reimburse me until they have the bad check back. Today is July 7th and I am still waiting on a reimbursement.

  Business Response

  Date: 07/12/2023

  Hello, 

  
  We apologize for any discrepancy about the mis-labeled check. The refund check was made payable to the father as opposed to the father and mother to make it easier for cashing the check. In our billing system, two names, father and mother are listed on the child’s account. The owner was unaware that the mother only wanted to be listed as the payee, not the father. When the check was sent to the mother, the Director was on vacation and we wanted to get the check sent immediately. Once the check was received, the mother notified us of her desire in wanting her name to be listed on the check. To correct the error, she was informed to send back the physical check so a new check with her name only can be reissued immediately. Our policy is not to send out any additional checks until the original check has been returned to avoid duplication and the possibility of two checks been cashed. We notified the mother to send back to us the physical check and as of July 12, 2023, we have not received back the check. We understand and apologize for the inconvenience and are willing to use next day postage to expedite this process once the check has been received.
  

  Best,

  BCS Management Team

  Customer Answer

  Date: 07/12/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The childs father (my ex husband) has not been involved in any payments related to our child’s education and all correspondence and forms related to payments have been with me (the mother).  Writing the check in his name was a lack due diligence.  The refund was also outstanding for a week after confirming it was due, with no action or notification why there was a delay.  Lastly, as with all individuals and businesses, an erroneous check can be voided with the bank.  After making the error of wrongly taking ~$1.5k from a single mother supporting the family on a single income, acknowledging a refund was due but taking no action for a week, then issuing a bad check, I would expect a business to take proactive steps to correct the string of their mistakes rather than demand the return of a bad check they issued to avoid a bank charge for voiding.  As of July 12th, me and my children are still short ~$1.5k due to their mistake, whilst their business maintains their excess of $1.5k, standing on ceremony waiting for the bad check to return so they can protect themselves from the same short amount we, a single family, have been living with for a month.  

  
  
  
  Sincerely,
  
  
  
  ******* *****

  Customer Answer

  Date: 07/12/2023

  The file uploader will not accept the photo but yes, I mailed it back.  I wrote VOID across the check as I’m now responsible for it since they wouldn’t void the check with the bank and I mailed it back. 

  Business Response

  Date: 07/20/2023

  Customer has received the refund. 

  Customer Answer

  Date: 07/20/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****