Complaints

This profile includes complaints for Window Nation, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Window Nation, LLC has 37 locations, listed below.

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  Window Nation, LLC

  8110 Maple Lawn Blvd Ste 300 Fulton, MD 20759-2694

  
• 

  Window Nation Cincinnati

  11935 Tramway Dr Ste B Ste B Cincinnati, OH 45241-1687

  
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  Window Nation

  1849 S Murray Blvd. Colorado Springs, CO 80916

  
• 

  Window Nation, LLC

  9256 Commerce Highway Delair, NJ 08110

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  Window Nation

  100 Kelso Road Kaukauna, WI 54130

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesperson who we dealt with in January 2022 from Window Nation was Roy Moser. During the sales pitch he went outside to see if there were any other "deals" he could find us and to allow my wife and I to discuss purchase. When Roy returned he said that there were no more deals but that he was allowed to give us the "cash" price and still be allowed to apply for the 0% financing option. He wrote the contract as COD to get the "cash" payment price. Roy said that we would just need to apply for the financing before the windows were installed. Prior to installation I contacted Customer Service (mid June 2022) about the financing and was told they would email Roy and the Sales Management team. (Windows were installed mid July) Roy called me on 6/30 and told me that even though he said we could apply for financing up until installment, I now could not because they changed lenders. I called numerous times through the beginning of July to speak with a Sales Manager and was told each time that an email would be sent to them and that I would be contacted within 24-48 hours. I was never contacted by a Sales Manager.
  

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 5, 2022/12/21) */
  Window Nation apologizes to our customers for any confusion or mishaps with their loan program. Our goal is to give our customers high-quality, custom-made products and a world-class customer experience. Window Nation worked with our customers and found them a loan that worked financially for them. Window Nation appreciates that our customer gave us the opportunity to address the issue.

• Initial Complaint

  Date:12/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for new windows. My contract is fraud and they are trying to charge me for 2 windows without honoring their DEAL that's all over the internet with the buy 2 get 2 windows free. The lady on the phone confirmed I have that discount but only two windows. Not the other two. I've called and emailed many people. And nobody has called me or even reached out. I've been calling for over a week to get a resolution.
  

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 5, 2022/12/20) */
  Window Nation apologizes to the customer for the misunderstanding with the sale of the project. Window Nation has reached out to the customer and provided them with a suitable plan, which they have agreed to. Window Nation greatly appreciates our customers' patience.

• Initial Complaint

  Date:12/12/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2022 we purchased windows from them In October they were installed. the main kitchen window was not ordered correctly. Once they brought out the correct windows, one of the windows was cracked and the other ones were not right. I called to see when the new windows would be installed and waited another month. I have called and been brushed off and lied to for several weeks now. Please assist
  
  **************************

  Business Response

  Date: 12/16/2022

  Business Response /* (1000, 5, 2022/12/16) */
  Window Nation apologizes again for the inconveniences our customer has experienced during this project. Window Nation has been in communication with the customer about the parts that are needed from our manufacturer, and we should be able to complete the service before the end of January. Window Nation appreciates the customer for allowing us to resolve their issue.
  
  Business Response /* (4000, 12, 2023/01/06) */
  Window Nation regrets we were not able to complete the service as previously expected. Our manufacturing partners were not able to provided the needed product to complete our customer's service appointment. When Window Nation reviewed our manifest from the manufacturer, the part was on the list but not on the truck for some reason. Window Nation is going to continue to make this job a priority and work to get our customer a resolution as quickly as possible. We are, again, thankful for their patience.

• Initial Complaint

  Date:12/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased windows from this company on 06-16-22. They installed the windows on 10-21-22. Two of the windows were not installed because they were the wrong size. Two windows that were installed on my sun porch were not installed correctly and I didn;t have a screen to one of the windows on the sun porch because it was not the correct size.. I called the company on the next business day. They sent someone out on 11-02-22 to inspect the windows and see what the problem was. I was told that the windows were reordered on 10-28-22. We showed him pictures of the spaces that was now filled with caulk. We were told that they would reinstall them and that I would not have to start paying until the job was complete. I am still waiting for these problems to be corrected. I have called and was told that they were going to fix the problem and that the windows was going to take 4- 6 weeks. I received a phone call on 12-01-22 from their inspection department and they wanted to schedule a date to inspect my windows. I told them about the problem and they told me that the date for my windows coming in was 12-05-22. I told her that I spoke with window nation the day before and that they didn't have a date. I also received a phone call from foundation finance company saying that my first payment was due 12-30-22. I informed them about me not getting all my windows and the other problems and was told that I signed a contract and I am now liable. they didn't keep their end of the contact by me not receiving all of my windows. They said they would call window nation and get back to me. I called them as well and was told that my windows did come in but they had to have them checked to make sure that they were the right size and call me back. I never received a call but finance company called back again and also sent a statement for my first payment. Please help all I want is my windows installed correctly and a screen.
  

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 5, 2022/12/16) */
  Window Nation apologizes to our customer for any frustration surrounding their project. Window Nation does, however, expect to receive the needed parts for their project's completion by the beginning of January. At this time, Window Nation's service team will contact our customer to schedule the needed repairs. We are grateful for our customer's patience during this project.

• Initial Complaint

  Date:12/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/30/22, salesperson from Window Nation showed me two windows: one with reinforced foam but more expensive the other without and cheaper. To improve value I signed a contract to replace 31 windows with foam variants.
  10/17 they came to install windows. The work was fast; you would think they are trying to demolish the house instead of just removing the window. But they think it's enough to just cover all damaged parts with aluminum cover and caulk.
  When I checked the window frame for foam, 10 of 31 of the windows were missing it, although the workers told me all of the labels on the windows were correct.
  During 2nd installation on 10/29, the manager told me they didn't have the right glass for one custom ordered window, it was in the other plant and would be installed another time. They brought nine replacement windows. One did not have the filling, meaning they will have to come a 3rd time. This is not just a simple fluke mistake.
  During the 3rd installation, 11/22, they didn't bring the window. A manager from the manufacturer brought one sample to show me that their frame has the foam. When he tried to drill holes on the installed frame in different location to demonstrate the presence of foam, even he could not find any. Five people: 1 from Window Nation, 2 from *****, and I visualized the problem on site.
  As of now there is still one window missing the reinforced foam filling and one window missing one screen. The window without foam was installed and it's still missing the interior work. I will still need them to return and finish the interior but would like to propose getting a discount on my total purchase instead of needing that last window custom ordered and replaced. Also compensation for my time off from work due to their mistakes again and again.
  Window Nation won't acknowledge that the job is incomplete, and they're demanding that I pay the final installment though the job is not done. Therefore I am writing to you to file a report.
  

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 5, 2022/12/16) */
  Window Nation apologizes that our customer has had any issues with their project. We always aim for a complete installation the first time. Window Nation has reached out to the customer and offered an amicable resolution that the customer has agreed to. Window Nation appreciated our customers' patience throughout their project

• Initial Complaint

  Date:12/11/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/4/21- Contract signed for 6 windows to be installed by Window Nation (WN)
  12/8/21- Two Installers from ***** Corporation (**), Anjei (********@gmail.com) and Kiryl P***** (******************@gmail.com) as contracted by Window Nation installed 6 windows, when replacing the shutters on the front windows they used a saw to cut and shape the shutters to fit the 100 year old stone facade's natural non-flush stone differences and ended up slicing the stone deeply with the saw.
  An email was sent immediately to WN customer service, [email protected]
  A call was immediately made to WN customer service, (866) 217-9582
  12/9/21- Another call was made to WN customer service who referred us to ** to file a complaint.
  A call was made to ** at ************, who requested an e-mail with pictures of the damage to be sent to ***************** at **************************
  After no response, a follow-up call was made and ****** (************************) transferred us to the Manager, *********************** who denied responsibility and claimed it was a sales issue. After insistence of the damage being caused by his installers, he requested pictures be sent to him directly at ************************, they were at 3:18pm and he confirmed receipt with a text to my cell phone. He reported that his install manager,************** (**************************) would be out on Monday 12/13.
  12/13/21- **** arrived, reviewed the damage to the house and said that his installers said they did not do it but that they would order new shutters and their team would call when they were in to install them and he would talk to *** about what they could do about the facade damage. Never heard from him again.
  2/4/22- We received an automated call from ************ that ** would be out to install our new shutters between 12-2pm on 2/8/22
  2/8/22 @ 2:42pm- Texted *** because they never arrived. He responded that he would setup us for a new appt, never happened.
  12mos later and no resolution.
  

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 10, 2022/12/16) */
  Window Nation apologizes to our customer for not only the frustration and lack of communication, but also the amount of time it has taken to resolve the matter. Window Nation was quick to reach out to our customer following the submission of this complaint to address all the concerns listed, and it is our understanding that our customer's concerns have been rectified. Window Nation remains committed to helping our customer should they have any future needs, and we are grateful for their patience throughout this project.
  
  
  Consumer Response /* (2000, 12, 2022/12/19) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Although we are dismayed by the entirety of this experience with Window Nation and *****************. We are very appreciative that after receiving this complaint, Window Nation provided a quick response and resolution. We hope that as agreed upon, they will continue to honor the warranty for the windows, parts and labor. We also hope that they are able to find a greater resolution for themselves to avoid this for them and their consumers in the future.

• Initial Complaint

  Date:12/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I replaced 7 windows in my house with window nation Summer of 2020, three of the 7 were defected. I contacted window nation and finally in December of 2021 two of the window sashes were replaced. I'm still waiting to have the 3rd window sash replaced and the company continues to give me false information and my contact person they assign to me continues to change each time I'm told my replacement has been ordered and that I will be contacted to schedule the installment. The installment still has not occurred, the last email sent on October 18, 2022 states that the manufacture has a ship date of 11/23. and the part would be in or around the 1st week of December. I contacted window nation by email on December 5, 2022 and still have not heard from anyone.
  

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 5, 2022/12/16) */
  Window Nation apologizes for the delays surrounding the customer project. Window Nation has contacted the manufacturer, who has provided us with an updated ship date and an ETA of the first week of January for the sash that the customer needs to complete their project. Window Nation will stay in touch and communicate with our customers until every issue has been addressed to their satisfaction.

• Initial Complaint

  Date:12/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesperson spent 3 hours in my home and insisted he wouldn't come back if I didn't sign a contract before he left and told me I had 3 days to cancel if I did change my mind. It took him over 24 hours to even reply when I did ask to cancel where his excuse was his phone was getting "spotty service". I explained that it wasnt financially viable for me to use this company for the property I inquired about but I would like to use the company on other properties since I own more than one so to please get my order canceled. He informed me he would get everything canceled and email me the forms to sign and another 48 hours later he said his bosses' boss said they couldn't get the contract canceled. I feel like I'm being jerked around just so they can have more excuses to get every penny they can which is not only going to not make me want to use this company again, but every contact I have in the Dallas real estate market will know my troubles with the company as well.
  

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 5, 2022/12/14) */
  Window Nation apologizes to our customer for the frustration they may have experienced after their sales presentation. Prior to the customer drafting this complaint, Window Nation was in the process of cancelling the customer's contract per the process outlined, and unfortunately the customer wasn't communicated with until after the complaint was submitted. Window Nation regrets our customer felt the need to lodge this complaint, and we hope they'd consider Window Nation in the future when they are ready to purchase windows. Everything should be resolved at this time.

• Initial Complaint

  Date:12/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Window Nation to have them replace 16 windows in our home totaling around $27k in Feb 2022. The windows were installed in May and were done in an incredibly poor fashion. Initially, they attempted to leave our house by leaving the frame they replaced in poor condition, but after I protested, they agreed to return the next day and do the job as promised. The next day the returned to fix the frames but supplemented the framing with caulk to fill in large gaps. The framing they replaced with solid wood that was original to the home. I understand the need to replace it, but they used substandard methods to do so. Further, they damaged a frame during installation that was pointed out that day. I was promised it would be repaired, but that has not happened.
  
  There were scratches on the frames to the front window and the windows would not lock and seal. One window sash was cracked. The next technician that came out commented that the window in the lower-level bathroom did not appear to be plumb and was likely causing problems of not locking. Additionally, he noted the substandard installation by saying, "this was not done very well at all."
  
  A few months later, around August/September 2022, a technician arrived to replace the broken window sash in the upper-level bathroom; however, the sash was not made to specs and did not fit the frame. We were told it would be a few more weeks. I contacted Window Nation on 6 Dec and the CSR had no record of the needed window replacement.
  
  Prior to calling on 6 Dec, I checked our windows to lock them and discovered 7+ windows that could not be locked. The CSR I contacted said they would be in touch and put into contact with Ronnie at their escalations department. I want my windows repaired and operational, as promised. I also want the installation costs fully adjusted on my billing since it was obviously substandard. There is damage to my shower under the window due to poor installation.
  

  Business Response

  Date: 12/15/2022

  Business Response /* (1000, 5, 2022/12/08) */
  Window Nation regrets the frustration surrounding the customer's project. Window Nation is committed to making things right for the customer. Window Nation will be following up with the customer to set up an assessment to go over any issues they had during the installation. We appreciate our customer's patience throughout this experience.

• Initial Complaint

  Date:12/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2nd issue with them! Cannot get a response from this company to save your life! There is a lifetime warranty on the windows but it's impossible to get action or even a response without going through the BBB. I have never had as much frustration dealing with a company than Window Nation!! Originally, I needed service on 7 out of 13 new windows!! Yes more than 1/2! Again, had to go to the BBB for them to respond! Someone did come out quickly after going to the BBB but not all issues were resolved as shutter plugs needed ordered. It's been almost a month and I have heard nothing. The incorrect amount was ordered so I requested confirmation almost a month ago that the correct amount was ordered...and again no response!!! I need confirmation that the correct amount was ordered and when they will be in!! They used drywall screws to rehang the shutters!! So now they are rusting and the shutter paint is running down my vinyl siding!! They could have went to Lowes and got the shutter plugs but yet a month later and I still don't know when the issues will be corrected, or even if the correct amount was ordered! I would also like a good contact name/phone number so I don't have to do all of this run around and go to the BBB every time an issue occurs!! Again, they are 100% responsive for the sale...but everything after complete joke!!
  

  Business Response

  Date: 12/15/2022

  Business Response /* (1000, 5, 2022/12/08) */
  Window Nation apologizes again for the delay our customer has experienced during this project. We understand their frustration, and we look forward to making things right for our customer. We have an appointment scheduled for December 13, 2022, and will continue to follow up with the customer to ensure that they are completely satisfied.