We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Winkler Automotive Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 2014 ***** CRV had an issue with air-conditioning. The air blows cold, but infrequently stop blowing cold air. Usually I would turn the car off and back on ****** would resume normal operation. I made an appointment with Winkler Automotive to look into this issue.On the morning of May 24 I brought my car in for service. I was told the diagnostic fee for the problem is $189 and that the diagnostics may include injecting a dye into the A/C system to check for any leaks. At no time did I receive any paperwork or written estimate. I later received a call to say that they added coolant and my repair cost was now $478. I asked if the problem has been resolved? They said no, but now they will do the dye injection. The next day they called and said they consulted ***** and that a part was needed which would bring my total to $1800. The day after that, they called again to say they could not remove the part because they were unable to remove a part because it was in so tight. They told me after opening up my AC system that another part from ***** would have to be installed which would bring the cost to $2900. At no time did I receive any written paperwork or details about the parts needed. I asked them to return my car immediately. They said it would take time to put it back together. They informed me on May 31 that my car was ready and the cost would be $1031.98. I explained that I agreed to the $189 diagnostic fee. They said the additional cost was for labor. When I got my car back it ran exactly the same as before. I did not see signs of work performed and my A/C was unchanged. I contacted my credit card company to dispute the charge but unfortunately I entered the amount incorrectly as all I intended to pay was the $189 that I approved when came in for service. I am at a loss for the lack of paperwork and evidence of the work claimed. I am requesting a refund of $842 or all of my money, if they are so inclined. Receipt is attached

Winkler Automotive Service Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.