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Business Profile

Computer Parts

BuySPRY.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 22nd I went through a progressive leasing program through ******* from a 3rd party. This ****** ** is terrible . First and foremost it has a battery issue bc today I worked 9- 530 and at 542 pm it was down to 29% now sitting here typing at 1236AM it’s at 60% When I charged it to a 100% a little while ago and I’m using Wi-Fi . This company expected me to troubleshoot my own phone, um is that even something I can do ? And then they’re asking for the refurbished box if came in , um I don’t have the box. So they will get it the way I can send it . They didn’t want to help me unless I followed their instructions. Well I’m not going to be troubleshooting my own phone . They emailed back today and said do steps 1-3 and asap then they will send me a shipping label if I obey what they say. This company is TERRIBLE I wouldn’t recommend them at all just alone with the requests they were asking me so no I didn’t do the troubleshooting and ******* has not take any merchandise past 30 days so I contacted the company via email me. Well I’m not troubleshooting my own , so this is why I’m making a complaint 

    Business Response

    Date: 09/11/2023

    Hello

    I only saw the message on 9/112023

    The customer purchased this item on April 22nd 2023 and asked to return the item for a refund on June 9th 2023. The item was purchased on the ******* marketplace with a 30 days return grace period for a refund. 

    The customer first reached out on 6/9/23 stating "This phone isn’t working properly and it’s so hard to take pictures and screenshots I would like to return it and get a newer model."Our customer service representtiive *****, had responded back to the customer on 6/12/2023 due to the weekend.***** apologized to the customer and provided troubleshooting to the customer to see if it could help resolve the issue. ***** also asked for images of the item and the IMEI number to confirm it to provide further assistance with the item.The customer responded the same day that troubleshooting is not a solution and they will not try the troubleshooting and stated that they would contact the BBB ***** then responded back to the customer apologizing again stating the troubleshooting is just for a helpful tool and informed the customer that once we receive the images of the item and the IMEI number we will provide a Prepaid label to return the item.There was no further communication from the customer.That is all the information for the order.

    We tried to do our best for the customer even when the order was outside of the refund limits, but the customer did not cooperate with us. 

    Thank you 

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