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Business Profile

Computer Programming

IBM(International Business Machines Corporation)

This business is NOT BBB Accredited.

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Review Details

  • C.S. S

    Date: 06/30/2023

    This is a my sincere review of this IBM company after the series of bad customer services in IBM cloud. I previously added the review comments, but somehow it was deleted from this webpage. This is my sincere review of the company and I hope such ethical feedbacks should not be deleted from the system or by any types of pressures. The customers have a right to know what is going on in their service. A large amount of charge was paid and charged to my Creditcard and I explained the problem of the system and issues over and over (more than $2000 charged) to IBM cloud. But it took more than 1 month to even discuss this problem in the system and I am still not able to close my own account. Once you create your account, cusotmers cannot delete the account from their side. And then every time I called, I had to explain over and over to the different people for a month. Every one I talked to, they said they cannot reach their manager to get the permission to remove the charge that was problematic. Honestly, I am just a regular consumer but educated consumers. I wanted to cancel the account at early June, but they said I cannot cancel the account as they are not able to reach their manager. After many many times of attempts to contact them and left the service tickets and I even contacted the Escalation service contact person. I received the following message, but nothing has not been solved yet. I feel vulnerable not being able to solve any problem associated with IBM Cloud and the charge related to the case was over $2000. I am just a regular consumer. Thank you for choosing IBM Cloud and reaching out to us for assistance. Please standby for further updates. Kind regards, IBM Cloud

IBM(International Business Machines Corporation) is NOT a BBB Accredited Business.

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