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Business Profile

Diagnostic Testing

Genedx Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Roger J

    Date: 09/24/2024

    We never authorized the testing and after 30 days they claim it auto-activated. Now they are billing us for $4,500 for one test we NEVER authorized. This is a COMPLETE SCAM!

  • Nina O

    Date: 12/13/2023

    Genedx is a scam. They bill your insurance for an extra ordinary amount, take months to answer your dr, show inconclusive results, refuse to send the patient the results, keep billing us and are incapable of taking payment. They keep billing us and when we call, keep transferring us to someone else. We demanded to see the test results, electronically filed all their paperwork to have access to the results but they never send them and claim they never received them when we received confirmation they received it. They cannot answer what they do with our dna results for privacy issues.

  • Sarah K

    Date: 06/17/2023

    I have contacted GeneDx customer support line multiple times, as well as reached out on instagram. Every time we speak, I am told my concerns will be forwarded to a higher manager, and yet no one gets back to me. I was assured by my son's genetic counselor that I would be notified if my copay was over $100 before the test was ran. I was never contacted to give my consent, and the next thing I know, I was getting results and a bill for $600. I just keep being told that when my health benefits were ran, it showed $0, and then oops- it was actually $600. I would have never consented to his sample being tested knowing I owed $600. This is a flaw within your company and policy and something neither myself or our hospital system could have controlled. My out of pocket max is one thing, but the fact that customer reports on the Better Business Bureau show you did this to other families that left them with $6000 bills is beyond shameful. I expect to be contacted by a manager about this situation, as it is absurd to expect me to pay over $100, when I was not privy to give consent for any dollar amount over.

Genedx Inc is NOT a BBB Accredited Business.

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