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Business Profile

Limo Service

Regency Cab, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Limo Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dont understand what is needed for me. Im still under ********* I need to get a form from them to file a claim with their insurance. Its not like I bought a pack of gum and I have a receipt for the pack of gum so I dont know what they want for me. I need them to give me their insurance claim so I can file a claim with the insurance.

    Customer Answer

    Date: 08/23/2024

    Incident Report

    1. Order number:___ Order# 111-2398312-5441026____________

    2. Today's date. (MM/DD/YYYY):__8-23-2024_____________

    3. Package tracking number:___Tracking ID: TBA315248613549____________
    4. Name of the items you didn't receive:__
    Stem Kills Flies, Mosquitoes And Gnats: Plant-Based Active Ingredient Bug Spray, Botanical Insecticide For Indoor And Outdoor Use; 10 fl oz (Pack Of 1)
    _____________.

    5. Is it your first Amazon package at this address that you didn't receive?__NONONONONONONONONONONONONONO   NO NO NO NO _____________
    the driver called stating he is refusing to deliver my packages per my instruction to deliver to my apartment door 1326 on 3rd floor of south building. he said Amazon told him not do to this. 
    i called Amazon and asked for someone to deliver my package to me and the phone customer service he just transferred me to another person without telling me he is going to transfer me.  and both refused to get my package back to me.  i need this item, if i reorder it i will get charged the delivery fee and I will have to wait longer and the driver will do the same thing again.  

    6. If no, how many times it has happened? _____many because amazon drivers a lazy__________

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21674790

    I am rejecting this response because: I was OUTSIDE waiting before 4.20 AM and there was NO taxi. The taxi may have arrived early. But we are talking about 4.20 in the morning. I did not answer my cell because it was OFF and I was getting dressed. In addition, there is NO official policy stated on the website that you MUST answer the phone. Why the taxi left early is beyond me since we are talking 4.20 in the am. In addition, the lights were on the house and the taxi driver could have easily knocked on the door. The second taxi was sent after I alerted the dispatcher there was NO taxi at my door at 4.20am.  Again, I was not late. The taxi left early The dispatcher also could not say how long it would take to get another taxi to my house and we had an international connection to make. So we drove ourselves to the airport and I incurred a $300 parking fee because of it. I would like THAT refunded and we can call it a day.


    Regards,

    ***************************








    rly hour had to leave and could not wait -- even though I was outside at the appointed hour. They did send another taxi that arrived at 4.40 am, but by then I had left my house and would have been late to my flight if I waited. Again, they could not confirm a specific time for a second taxi. It was a very frustrating and stressful early morning because of their mistake.

    Business Response

    Date: 06/20/2024

    To:***************************


    Tue, Apr 30 at 5:28 PM
    ****************

    As per your request, our taxi was on time at your location to pick you up. After several attempts from our dispatch team and driver to contact you, our taxi left the location, I do not see any failure on our side from the moment we have been on location with no response from your side. We even dispatched the second cab to your location to transport you to ***********. The driver left at 4:20AM when he did not receive any response from you. Like you mentioned below, you have been a loyal customer and we can make arrangements and ***** you 2(two) free rides next time you go to ************ 
    Unfortunately, our ***************** jurisdictional boundaries do not allow us to pick-up passengers from one airport to another.
    We are looking forward to retaining you as our customer in the future for your transportation needs. 

    Best regards,


    Regency Taxi, Inc
    Phone:************
    Fax No:************

Regency Cab, Inc is NOT a BBB Accredited Business.

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