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Business Profile

Motorcycle Dealers

Rockville Harley Davidson

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/12/23 I placed a $500 down-payment for a motorcycle at District Harley-Davidson. At the time of this transaction I was told by one of the salesmen that I had to pay a $1000 fee for a GPS anti-theft device even though I did not want this device. I was told that all motorcycles at the business had the device installed and that it could not be removed. Based on the salesman's claims, I did not bargain with him further on the purchase of the motorcycle. On 8/16/23 I returned to the business to complete the purchase of the vehicle. I paid the approximate $14,000 price for the motorcycle, but was not given credit for the $500 down-payment I had previously paid. I left with the motorcycle, but upon returning home realized that I had not received credit for the down-payment, nor had I been instructed on how to use the $1000 GPS device. I contacted the financial manager on 8/17/23 via phone regarding the $500 credit and was told I would receive a check in the mail. To date I have not received this check. On 8/16/23 I contacted the salesman via e-mail regarding the operation of the GPS device. To date the salesman has not communicated with me.On 8/17/23 I called the business regarding the GPS device and spoke with a technician in the maintenance department. He informed me the device had never been installed. I was upset about this information because the salesman had misled me with his claim that the installation of the device was not optional and that the device had been installed on all bikes at the business. On 8/18/23 I contacted *** ** *****, the apparent owner of the business, via e-mail in an attempt to remedy the problem. To date *** ***** has not communicated with me in any fashion. I left voicemail messages with various managers at the business on 8/19, 8/21, 8/23, and 9/2 and have not received communication from anyone. On 9/2 I spoke with the financial manager about the $500 and he told me he thought it had already been mailed out.

    Business Response

    Date: 11/15/2023

    **************** received a check in the amount of $1,539.00 and he has cashed this check. The check was cut on 9/8/2023 and cleared our bank on 9/18/2023. I was not included in all the back and forth with District. I am located out of Portsmouth and had no idea there was an issue with this customer. Once I was told that he needed a check to cover his deposit and GPS system it was cut the same day and mailed out. As far as leaving messages with the GM I know nothing of that. I am sorry that he was ignored by *****************, but he is no longer with the company. I am not sure what sales manager he spoke with and if they gave him the run around then I am sorry for that as well.  As far as I know there is no more money owed to ***************** 

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