We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cookies

Crumbl Cookies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cookies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased red velvet pink donut they made us sick kept throwing up popping really bad stomach was upset called the business they didn't help

    Business Response

    Date: 11/11/2022

    Business Response /* (1000, 7, 2022/10/28) */ We called the customer regarding this issue to help get it resolved. It was found that it was for a different location and that the customer had already received a refund.

  • Initial Complaint

    Date:10/04/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning this email is in regards to the Crumb Cookies Team, my name is Kayla ** and am emailing you all regarding an app issue, encountered the other day, with docking off digital gift cards through the Crumbl App. Dating back to July 11th and July 18th this year (2022), I had gifted my Uncle with two digital $25.00 gift cards equivalent to $50.00; one for his birthday and the other for Father's Day. On arrival to the Waugh Chapel Crumbl Cookies store on Saturday September 11th, 2022 in Gambrills, MD around 3:30pm, we had decided to go inside to get some assistance on the app issue. To say this first, the management team at this store did a wonderful job with trying to assist with our issue but unfortunately couldn't figure out why it wasn't working properly with redeeming the gifts cards. Another worker mentioned that this might be a corporate issue with the app In which she said you guys (my uncle and I) clearly are in the store and have the app and gifts cards presented with receipts and all on when we bought the gift cards; butttttttt for some reason, the gift cards will only work with a physical Crumbl gift cards and not the digitized one :( . Very strange, but it was what I took into consideration for my next trip their.If not mistaken, the app also failed to show me any form of QR Code on the gift card receipts to possibly link the gift cards. The company certainly got the $50 from my bank account to make this a valid purchase for the digital gift cards, but they however turned out to be invalid to scan them for redeeming the cookies. Below I have attached the gift card receipts;; and my Crumbl loyalty card of 60/100 points due to my previous purchase of the digital gift cards. If your company or Crumbl Cookies can either assist me in refunding me the full $50 dollars to my bank account or sending a physical gift card to my home address with the $50.00 on it I would appreciate the help

    Business Response

    Date: 11/09/2022

    Business Response /* (1000, 9, 2022/10/28) */ WE have reached out several times to the customer, but we have been unable to contact them. We will continue to call/email to ensure that this issue is resolved.

Crumbl Cookies is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.