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Business Profile

Online Event Registration

Maryland Corn Maze

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter set up this event for my grandson's 2nd birthday to the ********. I attached the invite. The coordination of dates and ticket purchase are very confusing on the site. I purchased my tickets online for the wrong date and amount (please see my bank receipt for 10/15/24 in the amount of ***** for November 2024) I went back in a few days later to purchase the correct date (Oct. 19, 2024) amount (*****). Please see purchase for ***** that posted on 10/21/24) the event was on 10/19/24. I attempted to request the refund when I arrived to the event on 10/19/24 but there was no office, just ticket takers. I then sent several text messages at the phone number ************ to the owner, she never replied. She finally replied and asked why did I try to get a refund from my bank. She then stated that she would process the refund however, I have never heard back from her. This is a Corn Maze in the middle of a field, there is no office or way to contact anyone besides this 240 number and email. I also sent her an email asking for a refund for the *****, she never replied. I attempted to get the bank to look into this and provide me the refund however, they have not been able to help. It appears that I purchased tickets on purpose for 2 different events, this is not accurate. I only attended one event and asking for a refund for the tickets purchased on 10/15/24 in the amount of *****. There is no way to get a refund online on her website, there is no "final purchase" or other warning that if you purchase a ticket in error for the wrong date that no refund would be issued. I am asking for a refund of the tickets that were purchased in error in the amount of *****. I have paid for 4 tickets in error for the wrong date in error. I do understand and agree to the ***** amount.

    Business Response

    Date: 02/25/2025

    We texted the customer to let them know we have refunded them in full. See attached screenshot.

    Customer Answer

    Date: 02/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

Maryland Corn Maze is NOT a BBB Accredited Business.

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