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Business Profile

Veterinarian

Gambrills Veterinary Center
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Lori B

    Date: 07/24/2023

    Wish I could give 2 ratings because the initial experience was good. Friendly, personable staff and doctor. Doc was very informative and took his time. After multiple visits however my rating would drop to less than 1 star. The stress of just trying to speak with the doctor to go over needed lab work was unbelievable. Multiple front desk staff would tell me that the results "just came in" each time I'd call. I'd leave messages and still never received a call back. The first time it took about 2 weeks to get routine lab results. This was after I left multiple messages with staff and on voice mail. Unfortunately by the time I heard from the doctor about the 3rd round of labs, my pet had died. The doctor called and left a message at 9pm and asked that I call the office the next day to discuss results, which I did. The receptionist said he was there but in surgery and she would leave a message for him. I didn't get a call until the NEXT day. My pet had been dead for 3 days by that time. Extremely disappointed in the time it took to get any results or have anyone call me. Now I'm left to wonder if my pet would still be alive if I'd gotten those results sooner.

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