Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ameritrans was contracted and paid to transport goods valuing more than USD$6,700 in November 2023. The shipment of goods was picked up by truck in November 2023.I received notice from the local receiving port indicating that the shipment had arrived and needed to be paid for and processed by Ameritrans. Many attempts were made by myself, the company receiving the ocean freight (Vangaurd Logistics), and another logistics company that assisted in delivery (A.N. Global Logistics) over the next ***** days by phone and email. The initial responses were infrequent and did not lead to resolution. Ameritrans was completely unresponsive to all parties by the conclusion of January.Funds paid directly to Ameritrans exceed USD$3,800.Ameritrans is still unresponsive by email and phone.

  Business Response

  Date: 04/19/2024

  WITHOUT PREJUDICE

  We shall reach out  to client to make the necessary refund within the next 60 days

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The refund of amount of money 4500$ ..unfinished job.

  Business Response

  Date: 10/06/2023

  The client did not provide the necessary documentation in Romania and as a result the cargo Container container accrued demurrage and storage changes.

  Our agent incurred expenses and also catered for for some of the storage charges. The client was advised to deal directly with the shipping line and sort out the issue.

  We are not responsible for this delay and costs

  Customer Answer

  Date: 10/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  --------- Forwarded message ---------
  From: ******************* <*********************>
  Date: Sun, Oct 8, 2023 at 9:25 PM
  Subject: Fw: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
  To: [email protected] <[email protected]>
  
  Response to the email sent by Ameritrans Freight International..I want them to send to me..the invoice with all the work they did in USA and Romania..Port Constanta (details..costs ans services)..in USA  they charge me 4500$from Port Constanta to final destination in IASI  CITY ROMANIA and they paid only 2400$to the company in Romania and I want to see on the invoice rest of the money of 2000$where they are..plus the returning money from the company in Port Constanta to them. 
  

  Sent from ***** Mail on *******

  
  Regards,
  
  *******************
  

  Business Response

  Date: 10/28/2023

  The client originally was disputing $4500 and now he is talking of $2000. Our agent paid the amount accrued to *** due to the client not providing the necessary documentation to clear the cargo in Romania to destination . After several months the client requested the container to be returned from Romania to Los Angeles and we prepared the documentation but the client did not act . A lot of time and money was spent in calling and emailing *** line and or agent in Romania to resolve the problem. We do not owe the client any money as our agent paid *** accrued charges and we spent money and time due the inability of the client providing the required documentation and cooperation. No money was refunded to us by the agent in Romania as alleged by the client

  Customer Answer

  Date: 11/02/2023

  I want to see all the paperwork with everything they changed me..and the service they provided me..because I paid *** in Romania lots money they didn't pay anything..plus Ameritrans Freight International they charge me more than..they pay the company in Romania..they charge me 4500$..and they paid in Romania 2500$..

   

  Business Response

  Date: 11/21/2023

  We have provided all the documents the client required. We  enclose  the receipt of what he paid and how the money was utilized
  We do not owe any money. Here is a summary of the Services Offered:
  Pick up from door to Constanza, Romania port Customs clearance Client did not provide the necessary documentation hence a lot delays. $2500 was paid to offset part of Demurrage charges to *** shipping line. The balance of $1432 covered expenses for wire transfer expenses , overseas telephone calls, We spent several months back and forth