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Business Profile

Furniture Stores

Beautiful Home Furniture & Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Ordered a dining table and 5 chairs on April 29, 2022 -The table and 5 chairs cost $3,603.44. I paid a deposit of $360.00 on 4/29/2022 -**** stated the delivery would be 6 months from the day I placed the order (10/29/2022)-I reached out via text message on 9/9/22 to get an update on status as I have not heard anything at this point. My text was not responded to.-I called twice in October and left voicemails both times. Both messages when unanswered.-I went into the store on 10/14/22 and talked to the saleswoman. She said she wasn't sure of the status but she would have **** call me. No one ever called me.-I texted **** on 11/10/22 asking again to get an update. He stated the chairs are ready and the table will be after Thanksgiving. He said the table should be done by Dec. 16, 2022 and then they'll just need a truck to get it delivered. -It's now Jan. 17, 2023 and I'm getting the runaround that the truck broke down or isn't available for various reasons.

    Customer Answer

    Date: 03/23/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ******** *****


Beautiful Home Furniture & Design is NOT a BBB Accredited Business.

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