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Business Profile

Laboratory Testing

CosmosID, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 20, 2022 I purchased two kits from ************/ Cosmos ID. One was for me; the other for my mother. I used two different emails to register these kits. I received the results on one page, the same page where my previous gut kits were registered. I am not the only one who looks at these results, and I would like that our results are on two different pages. I emailed the company various times. The first time on Dec. 17, 2022, I asked them nicely to separate the results. Then they did not respond, so I sent another letter on Dec 27. No action was taken. My results are still on the same page as my mother's. I also asked them a question about which species they tested. No response. Their customer service (***** is who I communicate with) is horrible, and the kit is expensive! (199$) Cosmos ID and ************ are somehow linked-- to me it is not clear how.

    Customer Answer

    Date: 03/19/2023

    ---------- Forwarded message ---------
    From: **** * <*******************************>
    Date: Thu, Mar 16, 2023 at 1:40 AM
    Subject: BBB
    To: <[email protected]>

    Hello, The complaint below was resolved.

CosmosID, Inc. is NOT a BBB Accredited Business.

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