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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, March 21, 2022, I used the services of this business to ship two (2) ******************************* lamps that I sold on ***** The amount paid including signature upon receipt and $300 of insurance was $104.17 (tracking #: ******************). Shortly after the buyer received the lamps on Wednesday, March 23, 2022, she advised me they were damaged. After having the lamps in her possession for ten (10) days, the individual refused the lamps, which were accepted by UPS and returned to me. The buyer has been fully refunded, while I am in possession of damaged lamps for which I have tried to get some compensation from UPS to no avail. When I filed a complaint, I was told it would talk seven (7) - ten (10) days to resolve, which has not been the case. In order to find out the status of the claim, I, the customer have had to repeatedly reach out to the staff at the UPS Store. When the lamps were received by the UPS Store, Telly opened the box and took pictures of the lamps, and now I have been asked to take a picture of every angle of the box since the claim is still being reviewed, more than two (2) weeks later. I am perplexed by the fact that Telly would open my package without my permission to take pictures of the lamps while neglecting to take pictures of the box. It continues to be me putting forth all the effort to get this claim resolved. The staff's actions are illustrative of the fact there is no urgency to resolve this issue in a way that is satisfactory and fair to me as a customer who has used UPS's services for more than twenty (20) years. Since, I have had little luck with getting this issue resolved with the UPS Store in Germantown, Maryland, I will be contacting the UPS Headquarters in Atlanta, Georgia to file a complaint because when I paid $104.17 on March 21, 2022, it was with the intention and hope of receiving exemplary service with my package being treated with care, which obviously did not happen since it arrived to the seller damaged. 

The UPS Store is NOT a BBB Accredited Business.

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