Complaints
This profile includes complaints for Vanguard Management Associates, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were living out of the area and paying our HOA monthly fee. It went up and we were not informed, Vanguard told my husband that they did not have to tell us the fee went up. As a result, we owed them money and paid it in full on July 15, 2024. We received confirmation that ************* received it at 1:24 pm the same day. As a result, they removed our reserved parking spaces and have been trying to get them back ever since. I have asked numerous times when we might have them repainted and received the following responses:* Fri, Jul 26, 2024, at 8:16 AM: Good morning, *****. I dont have scheduling information from the contractor yet.* Wed, Jul 31, 2024 at 11:01 AM: *****, Im sorry but I dont have any influence over the contractors schedule, nor do they report to me in advance before they do the work.* Wed, Aug 7, 2024, at 1:46 PM: No update (but the contractor doesnt report their schedule to me). I checked with our accounting department and they have sent the service request. The forecast calls for quite a bit of rain over the next few days which is likely to hold them up.
Business Response
Date: 08/28/2024
In accordance with the Association's policy, a work order was issued and the parking space was reinstated. The complainant was advised of the reinstatement last week and confirmed it was completed and unauthorized vehicles removed from the space. In response to the comments about the *** fee going up and the homeowner not being "informed," this is not correct. All homeowners are advised of assessment changes by way of a budget approval process with notices going to all homeowners when a draft budget is made available, a required comment period and then final approval. All homeowners receive these notices, and then notices are sent each month if there is an account balance. It appears the homeowner has since created an online portal login where they can see their account information and balance in real time. This should hopefully help the homeowner avoid this situation in the future.Customer Answer
Date: 09/09/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
Date:05/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vanguard entered a charge on my condo association account with no documentation or support. I could not file a claim with my insurance company because there was no documentation or support for the amount. Vanguard applied my monthly condo fee to the charge instead of my monthly condo fee. The fee was supposedly for a casualty damage claim. The condo below me claimed that they had some water damage from my unit. I had both HVAC and plumbing come out to my condo. No evidence of any water issues. I asked the ***************** to provide documentation so that I could file a claim with my insurance company. An insurance adjuster would come out and check both condos. None of that happened. They just charged my account for ********** explanation or justification.Business Response
Date: 02/03/2025
The complainant alleged that a charge was entered with no documentation or support. This is not the case as a letter was sent to the complainant on May 29, 2024 discussing the circumstances of the casualty loss damage claim investigation. Regardless, this matter was escalated to the ***************** of Directors and a settlement was recently achieved with the complainant so this matter has been resolved.Customer Answer
Date: 02/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ****
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