Reviews

Review Details

• Review fromMargaret M

  Date: 01/31/2024

  1 star

  Margaret M

  Date: 01/31/2024

  Rip off frist $1000.00 then $3000.00 mess my computer up changed all Bank info

  ExcelTechGuru

  Date: 02/06/2024

  Client name: Margret M. M****** Contact number: 7815066244. Alternate number: 8478090047 Email: [email protected] Client called us on: 01/09/2024. Duration: 01:55:46 Amount charged: $1199.95. Payment received date: 16th January 2024 Dispute received date: 22nd January 2024 I am writing to explain the dispute filed by Miss. Margret M. M****** against Solvent Technology on 22nd January 2024 for the charges that she paid on 16th January 2024 for the amount $1199.95. We have thoroughly reviewed the details of the case and would like to present a clear account of the services provided and the agreement made with the client. 1. On January 9, 2024, Miss. Margret M. M****** contacted our company regarding an issue with email recovery. Our team promptly addressed her concern and assured her that we would resolve the issue as soon as possible. 2. After investigating the matter, we discovered that Miss. M****** was unable to log in to her Gmail account using her ID and password. We attempted to sync her phone number using two-step authentication but were unable to authenticate it due to additional security measures on the phone and computer. 3. We proceeded with a basic cleanup and tune-up on her computer at no additional charge, but unfortunately, this did not resolve the issue. As a last resort, with her permission, we suggested reinstalling Gmail on her phone and computer. Before proceeding, we informed Miss. M****** that there would be a service fee of $599.95, to which she verbally agreed on the call. 4. Following our protocol, we transferred the call to our verifying officer to confirm with Miss. M****** that she authorized the service fee of $599.95. Once we received her authorization, we uninstalled and reinstalled Gmail software on both the devices. This successfully resolved the email recovery issue as per the client satisfaction. 5. During the troubleshooting process, we discovered that the Microsoft drivers on Miss. M******'s computer were not updated. We informed her that resolving this issue would require an additional service fee of $699.95. Miss. M****** agreed to proceed with the additional troubleshooting steps and charges, as she wanted a prompt resolution. 6. To make the payment, Miss. M****** provided us with her E-check details, totaling $1199.95, which included $599.95 for email recovery and $699.95 for Microsoft drivers update. The E-check was cleared on January 16, 2024. 7. However, on January 15, 2024, Miss. M****** contacted us again, reporting a critical hacker pop-up on her computer. Upon investigation, we discovered that she had installed Kaspersky antivirus without informing us. This action had unintended consequences on her computer, leading to firewall issues and ultimately leading to a system crash. 8. Despite Miss. M******'s actions, we took the initiative to assist her with resolving the new issue. We explained to her that the installation of Kaspersky had impacted her computer's firewall shield, leaving it vulnerable to hackers. We suggested installing and updating the firewall settings as an immediate action on customer's demand. 9. Miss. M****** agreed to proceed with the necessary steps to fix the critical issue. We informed her that the fee for removing critical hackers and reconfiguring the firewall settings would be $2999.95. She expressed concern about currently having only $1000 in her bank account. 10. Considering Miss. M******'s status as an existing customer, we acknowledged her concern and proposed a split payment option. We asked her to provide an E-check payment of $1000 for now, and she could pay the remaining amount later. We would begin the process of removing the critical hackers and reconfiguring the firewall settings based on the partial payment. We trusted her with a promise to pay us the remaining amount of $1999.95 later. 11. Miss. M****** agreed to discuss the matter with her son and promised to call us back. However, we did not receive any calls from her. We did try to call her multiple times; however, we did not receive any response from her since then. Suddenly, to our surprise we received a dispute for $1199.95 on 22nd January 2024. 12. We believe it is important to highlight that we provided the services agreed upon by Miss. M******, addressing both the email recovery and the Microsoft drivers update issues. Additionally, we went above and beyond to assist her with the unexpected firewall and hacker-related problems caused by her own actions. 13. We kindly request that you consider our explanation and the services provided, the agreements made, and our efforts to assist Miss. M******. We are confident that the dispute can be resolved amicably with your intervention.

  ExcelTechGuru

  Date: 02/06/2024

  Client name: Margret M. M****** Contact number: 7815066244. Alternate number: 8478090047 Email: [email protected] Client called us on: 01/09/2024. Duration: 01:55:46 Amount charged: $1199.95. Payment received date: 16th January 2024 Dispute received date: 22nd January 2024 I am writing to explain the dispute filed by Miss. Margret M. M****** against Solvent Technology on 22nd January 2024 for the charges that she paid on 16th January 2024 for the amount $1199.95. We have thoroughly reviewed the details of the case and would like to present a clear account of the services provided and the agreement made with the client. 1. On January 9, 2024, Miss. Margret M. M****** contacted our company regarding an issue with email recovery. Our team promptly addressed her concern and assured her that we would resolve the issue as soon as possible. 2. After investigating the matter, we discovered that Miss. M****** was unable to log in to her Gmail account using her ID and password. We attempted to sync her phone number using two-step authentication but were unable to authenticate it due to additional security measures on the phone and computer. 3. We proceeded with a basic cleanup and tune-up on her computer at no additional charge, but unfortunately, this did not resolve the issue. As a last resort, with her permission, we suggested reinstalling Gmail on her phone and computer. Before proceeding, we informed Miss. M****** that there would be a service fee of $599.95, to which she verbally agreed on the call. 4. Following our protocol, we transferred the call to our verifying officer to confirm with Miss. M****** that she authorized the service fee of $599.95. Once we received her authorization, we uninstalled and reinstalled Gmail software on both the devices. This successfully resolved the email recovery issue as per the client satisfaction. 5. During the troubleshooting process, we discovered that the Microsoft drivers on Miss. M******'s computer were not updated. We informed her that resolving this issue would require an additional service fee of $699.95. Miss. M****** agreed to proceed with the additional troubleshooting steps and charges, as she wanted a prompt resolution. 6. To make the payment, Miss. M****** provided us with her E-check details, totaling $1199.95, which included $599.95 for email recovery and $699.95 for Microsoft drivers update. The E-check was cleared on January 16, 2024. 7. However, on January 15, 2024, Miss. M****** contacted us again, reporting a critical hacker pop-up on her computer. Upon investigation, we discovered that she had installed Kaspersky antivirus without informing us. This action had unintended consequences on her computer, leading to firewall issues and ultimately leading to a system crash. 8. Despite Miss. M******'s actions, we took the initiative to assist her with resolving the new issue. We explained to her that the installation of Kaspersky had impacted her computer's firewall shield, leaving it vulnerable to hackers. We suggested installing and updating the firewall settings as an immediate action on customer's demand. 9. Miss. M****** agreed to proceed with the necessary steps to fix the critical issue. We informed her that the fee for removing critical hackers and reconfiguring the firewall settings would be $2999.95. She expressed concern about currently having only $1000 in her bank account. 10. Considering Miss. M******'s status as an existing customer, we acknowledged her concern and proposed a split payment option. We asked her to provide an E-check payment of $1000 for now, and she could pay the remaining amount later. We would begin the process of removing the critical hackers and reconfiguring the firewall settings based on the partial payment. We trusted her with a promise to pay us the remaining amount of $1999.95 later. 11. Miss. M****** agreed to discuss the matter with her son and promised to call us back. However, we did not receive any calls from her. We did try to call her multiple times; however, we did not receive any response from her since then. Suddenly, to our surprise we received a dispute for $1199.95 on 22nd January 2024. 12. We believe it is important to highlight that we provided the services agreed upon by Miss. M******, addressing both the email recovery and the Microsoft drivers update issues. Additionally, we went above and beyond to assist her with the unexpected firewall and hacker-related problems caused by her own actions. 13. We kindly request that you consider our explanation and the services provided, the agreements made, and our efforts to assist Miss. M******. We are confident that the dispute can be resolved amicably with your intervention.