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Business Profile

Interior Designer

Erin Paige Pitts Interiors

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Erin Paige Pitts Interiors's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Karen M

      Date: 10/08/2022

      "Oh, she didn't try." That's what our realtor said when she saw our condo. I don't know whether Erin ***** ***** didn't try or didn't succeed in creating the colorful, family-friendly design we asked for, but I can't recommend her work. I don't feel that our tastes or family's needs were part of the calculus (she told us to donate ALL our furniture to Habitat for Humanity). She rushed us through the design process, told us some of our choices were unsophisticated, and didn't problem-solve to get us to a good place. In our work w/ Erin, we rarely felt heard or respected; we often felt criticized and belittled.

      Some of the finishings and furnishings Erin suggested don't work for our condo. 4 light fixtures wouldn't work w/ our ceiling heights, 2 couches wouldn't fit through the doorways or halls, the kitchen table was too big, and all the finishing choices (tile, carpets, countertops) were over our budget by between 50% and 350%. When selections didn't work, we looked for substitutions ourselves.

      The purchase list Erin sent was full of errors in costs, counts, and sizes. Erin ordered twice the amount of needed wallpaper for one room, 50% more curtain fabric for another, side and coffee tables in different finishes, and one wallpaper w/ a pattern too small for the room. Many of the things she ordered don't work w/ the colors and styles of existing cabinets and tile. We purchased items that are more expensive than we need (e.g., our dining chairs cost $12,000 and our bedspread and pillows cost $4500).

      Our contract w/ Erin put all the risk on us. We paid $30,000 for a design concept w/ no reference to customer satisfaction. If we didn't like the ideas, Erin got the full fee. She could bill us for her attorney costs if we contested. There were many additional chargesa 20% mark-up on materials, a 15% fee on orders from other providers, high storage fees, and $175 hourly rate for her work after the initial concept. We regret signing a contract with Erin ***** *****.

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