Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After charging me nearly 700 dollars to remove check engine light next day the check engine light came back on. The bill they handed me was nearly 1800 dollars claiming the catalytic converted needs to be replaced. Before bringing it to the shop I had a mechanic friend run a test and look at the vehicle. The only error codes we found were emissions related and when I first brought the car in there was no mention of my car needing a new catalytic converter. After contacting corporate at ************* and talking with Mellanie I got a call back from the General Manager we agreed to refund me the parts and labor minus the air conditioner recharge and the light bulb fix which was under 700 I got the check today and it was only **************************************************************************** The owner refused to refund the full amount for parts and labor that me and the ** agreed on and claimed I threatened him when I told him I would keep the review up and take him to small claims court.

  Business Response

  Date: 03/22/2024

  Hello, I have been in contact with the customer, and we have agreed on a fair resolution.  Please close the case as resolved.  Thank you!

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29th 2022 I visited Jiffy Lube store #**** in Glen Bernie, MD for a routine oil change on my 2020 Hyundai Sonata. On July 15th my check engine and oil light turned on and I immediately pulled over. The car would not turn over so I had it towed to the local Hyundai dealer. Hyundai's techs came to the conclusion that the engine was seized. The cause of this seizure was a plugged oil filtration system. The jiffy lube employee improperly installed a plug into the filter system thus making the filter system inoperable. My engine now needs to be replaced and Jiffy Lube should pay for it since a Jiffy Lube employee's negligence caused this damage. The owner, named as "Jay" is being completely uncooperative and stated that he "would not cover any damages or maintenance that Hyundai completes." I was not offered any payment or compensation for a rental either. I was not even a refund for the oil change that caused this extensive engine damage. The best Jay could offer was a used engine, that was in an accident, and is not under any Hyundai warranty could be installed by one of his techs, that caused this issue in the first place. When we asked Jay to provide his insurance information so we could file a claim, he stated "he doesn't have to and will not provide that." The service at this business is horrible and the owner is irresponsible.

  Business Response

  Date: 09/09/2022

  Business Response /* (1000, 5, 2022/08/05) */ Hello, I have been in contact with ****** and have agreed to replace her motor under our warranty. We will also offer compensation for a rental car while we install the motor. Ms. ******** motor has approx. 43k miles on it. The motor we will replace only has 8k miles on it. The motor is absolutely in excellent condition with no damage whatsoever. I have pictures of the motor and we will also provide a warranty for the motor. The technician that will install the motor is an ASE certified technician that has extensive knowledge with motor replacement. I do not feel as though we are being unreasonable here. I am committed to making Ms. ****** whole with a lesser mileage motor with no out of pocket expense to the customer. Consumer Response /* (3000, 12, 2022/08/15) */ The owner Jay did not state that he looked at the engine he "found" himself, all he did was receive pictures. My biggest issue is that this engine that the owner has offered to install would not be installed by Huyndai trained technicians and does not have a world-renowned Huyndai warranty up to 100,000 miles, which my vehicle pre-incident did. I am not risking my vehicle being subjected to further damage by having one of his employees work on my car again, considering they caused the damage in the first place. The owner has offered no compensation unless his employees complete the job themselves, which I have stated is not acceptable. I have given Jay the opportunity to make this right by me privately but he has left me no choice but to file a claim with my insurance company and small claims court. Business Response /* (4000, 14, 2022/08/16) */ The engine is perfectly fine. It only has 8k miles on it. There were several options to choose from and I could have offered to pay less for a motor with more miles on it, but I opted to pay more for a practically brand-new motor. You do not have to have a trained Hyundai technician install the motor. My ASE certified technician (which is a world-renowned accredited program) will be the employee installing the motor. He has installed many of these motors and could get the job done efficiently. I am prepared to offer compensation in the amount of $3200 for repairs if Ms. ****** chooses to have the motor installed somewhere else. This is what it would cost to purchase and install the motor. I feel as though this is the only fair resolution. Also, I did speak to a representative from Ms. ****** insurance company from State Farm and they told me that when their adjuster came down to look at the motor that is currently at the dealer, they were denied access. After explaining the circumstances and acknowledging to them that we are responsible for the damage they agreed that a used motor is what is required by law and that they would never authorize a brand-new motor be installed in the vehicle. She further stated that our solution was the best-case scenario.