Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 7th 2023, I went to Perfect Touch to have an audio Sub woofer installed on my 2015 Dodge Charger SRT. He (****** *****) informed me of what he would do to add audio bass to my car. He quoted me $750.00/$800.00 to install One 12"Subwoofer and Amp. including install fees. I felt that price was a bit high, I agreed to the price. He told me I needed to put down a $500.00 deposit for "materials". I paid him $500.00 on that same day.. I returned to his shop on 4/12/2023 for installation of the sub woofer. It took about an hour, I listened to the radio and it seemed fine at first but I had no Idea what I was in store for later. He then tells me to pay the balance which I assumed was $250/$300, but charged me $1263.00. I told him that was not the agreement & that price was too high! He then said $1000.00. Which was also not what was discussed. I told him I had $400.00. He gladly took it! $900.00 is what I paid to him on that day. As I left to go to work, i smelled "hot metal burning" So I checked the amp and speaker and saw that the speaker was literally "SMOKING", I unhooked the speaker and called him to let him know what happened, I was told to come back to the shop. I went back the next day (4/13/23)to have it removed. He said it was covered with warranty and that he'll order a new speaker. I waited about 7 days before I received the new sub. (4/20/23). Before I left, ****** said theres a "break in period on the speaker" and not to turn the music up for 24 hours of play time. Which I was not told to do the first time, but I said ok and kept the music at very low volumes for about 2 weeks or so. On 5/15/23 I was riding on 95N. and started smelling something burning again, I pulled over, opened my trunk and the entire speaker was on fire! I had to put the fire out with my jacket and rags. I was burned on my hand & was in the hospital with 1st and 2nd degree burns. My trunk has fire damage and i missed 4 days of work. I then reached out to attorney for advice.