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Business Profile

Bus Lines

Unlimited Charters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Lines.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted Unlimited Charters to supply 2 - 48 passenger buses for my daughters wedding on September 27, 2024 in *************, ***** to transport 82+ guests from 2 hotels to the church, venue, and back to the hotels. I got a call on the day of the wedding stating they were not supplying the buses and would send a 37 passenger and 14 passenger van instead and would make multiple trips. This was not possible due to distances and time and why I contracted for the bigger buses to begin with. This caused a chain reaction of being late for the church and then guests sitting in the venue parking lot for 50 minutes at 10:30 at night awaiting the bus to return. I asked for my money back after the wedding and they are stating they met the services as far as they are concerned. My credit card company said they can't help due to merchants rules. I have enclosed the contract, my emails with the company, and their response to why they are not refunding me. They are even keeping a 20% gratuity for their bad service!Can they really get away with doing this? Do I have any rights?

    Customer Answer

    Date: 10/23/2024

    Goodmorning,

    I received an email from the bus company this morning and it looks like you have also been copied. I do not feel I did anything wrong with this situation and are very upset now that I am being threatened. I do not have the money for a lawyer, but didn't want others to deal with what I dealt with at my daughters wedding. It seems like they have a contract that they can get away with anything.

    PLEASE withdraw my complaint. 

    Thank you so much for helping me with this,

    ******* *****

  • Initial Complaint

    Date:12/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction August 26-$1325
    48passenger bus rental for wedding
    Confirmed and paid
    Did not show up to pick people up
    Showed up late after to get people, only made 1 trip instead of 3
    Asked for refund, been a month and won’t answer calls

Unlimited Charters is NOT a BBB Accredited Business.

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