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Business Profile

Electrical Contractors

Point Home Electrical Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Dear BBB 

    I filed a dispute with my credit card company after the merchant was no show no communication for weeks and finally texted me that he can’t refund me due to his current situation  he had to get a job first before he can refund my money. He also texted me that he can’t give me a date that he refund me.  Hence my call to my credit card company. 
    I did received the full refund FROM my credit card company not because of the merchant. Please see previous text messages between  me  and the merchant. Thanks. 
    I received the refund bc I contacted my credit card company.  

    Business Response

    Date: 04/25/2024

    On 2/26/2024 Mrs *** made a complaint, prior to making the complaint on 2/24/24 Mrs. *** requested a refund through my accounting software company *******.  Upon confirmation, on 3/19/24 the refund was issued for the full amount.

    This is the first complaint that I have recieved and I was not aware until now that there was a policy to respond to these.  The email I recieved inadvertantly ended up in my spam folder so I was unable to respond in a timely mannor. Attached you will find supporting documentation that shows Mrs. *** was reimbursed in full.  Thank you for your time, let me know if you need any additional information.  

     

     

Point Home Electrical Services LLC is NOT a BBB Accredited Business.

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