Complaints

This profile includes complaints for Bob Bell Automotive Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bob Bell Automotive Group, Inc.

  7125 Ritchie Hwy Glen Burnie, MD 21061-2903

• 

  Bob Bell Automotive Group, Inc.

  7900 Eastern Ave Baltimore, MD 21224-2125

• 

  Bob Bell Automotive Group, Inc.

  1230 Baltimore Pike Bel Air, MD 21014-5107

• 

  Bob Bell Automotive Group, Inc.

  1 Kane St Baltimore, MD 21224-1815

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2018 Hyundai Santa Fe Sport to *** **** service center to be evaluated for warranty work under the lifetime drivetrain warranty settlement. The diagnostic feedback I received from *** **** was that my vehicle needed a new turbo (which was replaced about 2 years ago already) and a new catalytic converter for an approximate total of $8000 BEFORE they could fully diagnose my vehicle. They also said I had a severe oil leak, yet no oil had ever leaked from my car and my oil light was not on. They said the work is more than the value of my car that I'm still making monthly payments on. The customer service was appalling. I never received a formal diagnostic sheet on company letterhead. I never received a receipt until Hyundai corporate chased them for weeks. They refused to do anything to assist me. Last week I took my car to ********* Hyundai with the assistance of corporate. I received a thorough diagnostic workup and there is NOTHING wrong with my turbo or anything else *** **** claimed over the phone. My battery needs to be replaced now though and nothing was wrong with my battery before it went to *** ****. The total repair cost is estimated at $3064. I would like my diagnostic fee refunded, the replacement of the dead battery paid for by *** **** and the 3 monthly payments that I've had to make on my car while it's been undrivable paid for by *** **** as compensation for this gross negligence. I would have had repairs done immediately had my vehicle been properly assessed by *** ****.*** **** had no interest in repairing my vehicle or properly assessing it. They saw an opportunity to try and take advantage of a woman and try to convince me to trade my car in and buy another. This is unethical and unacceptable.

  Business Response

  Date: 05/23/2024

  The vehicle was brought in,with the concern of engine running very poorly and heavy white smoke from the exhaust. The engine/turbo is the cause of the oil loss. Not that the vehicle is leaking oil or that it is burning oil. Oil leaking from the Turbo is clogging the converter and causing the vehicle to have no power and heavy smoke to come from the tail pipe. The turbo was diagnosed as the failure and the convertor failure a result of the turbo. To replace the converter without addressing the issue that caused the failure would not be prudent. The vehicle was here for 13 days before the customer picked it up.

  As a courtesy we will refund the consumers diagnostic charge.

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21741322
  
  I am rejecting this response because:

  The offered resolution is not acceptable and the response is untrue.

  I brought the car in and my only complaint was the belief that I needed a new engine and requested it be repaired under the lifetime warranty settlement.

  The issues described by *** **** are not issues that my car even has. The diagnosis from the ********* Hyundai is completely different. Further, my car was there for so long because I was waiting for a complete diagnosis on company forms which I never received. It took Hyundai corporate until April 8th to even get a receipt and they were told they couldn't have full diagnosis because the mechanic was not in. As noted my car was there for almost 3 weeks so surely in that time a full diagnosis could be given. Additionally, my battery worked fine when my car was dropped off at *** **** as you can see no where was a new battery suggested. When the tow truck picked up my vehicle the battery no longer worked. I expect *** **** to cover the cost of a new battery in addition to a refund of the diagnostic fee.

  I contacted Hyundai corporate around March 10th to assist with a resolution. They were unable to even get a response from *** **** until April 8th and had to escalate to the district manager in order to get a response. The information provided to Hyundai corporate was completely inaccurate and full of excuses. I expect *** **** to cover car payments for 3 of the months that I have been without a car. Had they properly diagnosed my vehicle rather than unethically pushing me to trade it in for a new vehicle, I would have had a working car back months ago. Instead I have been without a car and struggling to get my child to and from school on a daily basis.

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 06/03/2024

  Can the consumer please send us a copy of the completed repair order from the ********* location?

  Customer Answer

  Date: 06/09/2024

   
  Complaint: 21741322
  
  I cannot provide that yet. I have attached the voicemail transcription from 6/7/24 as documentation that my car remains at the ********* Hyundai waiting to be repaired.
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 06/11/2024

  Complaint: 21741322
  
  I cannot provide that yet. I have attached the voicemail transcription from 6/7/24 as documentation that my car remains at the ********* Hyundai waiting to be repaired.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 06/18/2024

  *** **** feels as if we have diagnosed the vehicle properly. As a matter of good will we will refind the consumers diagnostic charge.

  Customer Answer

  Date: 07/01/2024

  It has now come to my attention that at least 6 warranty claims were left off my Carfax history report by *** **** Hyundai. I want to know why. 

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that my rim was bent and needed a new one. I ordered a new rim from them. I'm still having the same problem but, worse. The truck is shaking. Now the guy is telling me, it's something else. I'm out ****** because they didn't diagnose the problem correctly. I would like my money back. They are giving me the run around.

  Business Response

  Date: 04/11/2024

  Customer has been contacted and has been advised he will receive a refund, but the wheel was bent. and customer will be back for an appointment to have the transmission looked at Tuesday April 16th 

• Initial Complaint

  Date:04/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the middle of a Chapter 13 Bankruptcy and currently without a vehicle. My bankruptcy lawyer told me I could still purchase a new vehicle as long as it meets the criteria set by the trustee. After being turned away by six dealerships (they all told me I had to wait until my bankruptcy was confirmed - a meeting that comes later on) I found *** **** and spoke with a woman named *****. She told me that she has never heard of such thing, and I could most certainly finance a vehicle before my confirmation. Good news, right? Of course. So I commit to *** ****, and I meet with a sales person. We go over how much I can finance, how much I need to put down, etc. It took me a a month and a half to come up with the $1,000 down payment. But I was able to come up with it and I ended up meeting with my sales *** again. He sets me up with a 2019 Chevrolet Malibu. I go in, sign all the papers, get my temp. tags and drive off the lot with the car. FIRST OFF, the check engine light was on when I left. The sales *** didn't let me test drive the car. And it was the only car "the bank" was allowing me to purchase. The worst part of this was after I spent $150 in two days in **** rides alone, I get an "e-mail" from my sales *** saying I need to return the car "the bank" made a mistake. Said "they never technically approved me, and I have to wait until my bankruptcy confirmation." Someone made a mistake obviously, but what I find unprofessional is how they spoke to me after the fact. I had every reason to be upset, but they treated me as if I went on to their lot and stole the car. demanding me to bring it back now!!! I had spent every dime to my name trying to get this car and they couldn't let me hold on to it for a few more days. Then *****, kept avoiding my calls. Told me she would reimburse me for the **** rides. ****, their financial guy who probably made the big mistake, refuses to give me my deposit back.

  Business Response

  Date: 04/10/2024

  Per our conversations both by phone and email the matter has been resolved as of today 4/10/2024.  Third party and I spoke on phone and engine light is out and car was repaired on 4/9/2024. The check request was submitted for refund and third party stated $1000 deposit was to remain on deal  and difference his what they will pay. We have tried calling several times and you respond by email even after I ask you to call me directly. Please know if you need anything you have my cell phone and are more than welcome to call me. 

  Customer Answer

  Date: 04/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has been absolutely wretched. The first time it was there they lost my car in the system, and took eons to repair. After the repair, the technician FORGOT SUBFRAME BOLT, and did not do an alignment following the repair. Upon the second trip, there has been ZERO communication, ZERO effort to make timely repairs, and ZERO effort following the second drop off to make it right. It has been over three weeks since drop off and nothing has been done.

  Business Response

  Date: 03/22/2024

  *** ******* service manager at **** st inspected vehicle with customer and customer showed him what bolt was missing even though the customer already had the bolt installed by his mechanic. We also repaired an internal trans leak by replacing a defective seal that was for a complaint that he had with the operation of the transmission. The vehicle is completed, and customer has been notified and has picked up his vehicle. All repairs completed at no cost to customer. Service manager apologized for lack of communication and any inconvenience that it may have caused.

• Initial Complaint

  Date:03/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2023, I took my vehicle in for a smell of antifreeze. I was told my water pump was leaking and needed to be replaced. After replacing my water pump, my engine light came on (2 days after getting it back). *** **** then said that there was a bad plug. I paid for the plug to be replaced. 2 days later, engine light comes on again, *** **** says other plug is bad. I did not pay for this one. Another day goes by and I notice my car is acting strange and does not want to accelerate. The engine light comes on again. I take the car back again, and *** **** says that metal is in the engine oil. While replacing the water pump, they did not properly replace the timing, which caused metal shards to run through my engine, totaling my motor. Says it will be up to 18 months waiting on a new motor. I agreed to a used engine with a life time warranty. Car gets fixed and I get it back towards the end of March 2023. November 2023, I smell anti freeze again. Take it to *** ****, water pump has failed again. Fortunately, the water pump is a part of the lifetime warranty with the used engine, so the water pump was replaced again. March 2024, I smell something again. Take the car to *** ****, they charge me a $198 fee, and tell my that the radiator needs to be replaced due to it rusting which is $1475, and not under warranty. I take it else where because of the price, only to find out that the radiator is not rusted because it is plastic and aluminum, which does not rust, and it is not leaking! However, there is an engine oil leak. *** **** will not take accountability for selling me a vehicle with so many issues. I owe $20k on a vehicle that is worth maybe $12k. I am stuck with an unreliable vehicle and am now being taken advantage of by *** ****. I want my $198 fee back, and I want *** **** to buy their vehicle back from me for what I owe so that I can get into a reliable vehicle. They should not be allowed to get away with doing this to me for over a year.

  Business Response

  Date: 03/19/2024

  We have reached out to and worked with the consumer with a very generous offer to trade the vehicle for a new Explorer. Consumer's concerns have been resolved.

  Customer Answer

  Date: 03/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business worked diligently to come to a resolution for me. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:01/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to purchase a certified pre owned Hyundai Elantra 2023. The dealer had the car serviced before my arrival and took down images on their website of the vehicle. Halfway home I realized they had, I believe intentionally not mentioned a crack on the dashboard that was very noticeable. After telling them what happened they refused to help and stated they simply missed it. This is hard to believe as the car was serviced and they removed images from the website once our deal was struck. I've called the business several times and they refused to contact me back, only replying to a google review in which they stated they had been in contact with me to come to a resolution (they did not). Someone who owns this buisness has no probelm our right lying, and now I'm receiving suspicious mail from them

  Customer Answer

  Date: 01/31/2024

  Attached is my warranty 

  Business Response

  Date: 02/07/2024

  We have been in contact with the consumer and arranged to address his concern.

• Initial Complaint

  Date:01/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a car purchase (financed). We discussed a extended 3yr warranty. We had all details worked out and I informed the finance department member I was interacting with I would like to purchase the 3 yr extended warranty, and I didn't want the payment connected to the monthly payment. I made the initial payment to start the warranty singed a contract and when the next month I had everything I needed to pay car note ans insurance but not the extended warranty. I called every month sometimes 3 times a month left messages with no response. I was finally able to talk to someone on the phone and explained what happened they took my information and I never got a reply and haven't had any luck getting anyone on the phone since. I emailed the company I had the extended warranty through to try and find out why they haven't taken any payments. They emailed me back and stated the policy was reversed/dropped by the dealership and they don't know why I would need to contact the dealership. I haven't been able to talk to anyone or get a response from the dealership. It was canceled 2 weeks after I made the purchase and I still haven't been notified by the dealership as to why it was canceled gland if I got a refund from initial payment. I made purchase on Oct 3rd, 2023 and the policy was canceled Oct 30, 2023.
  I am still trying to reach out to dealership but not getting any response or reply. Still notification of the cancelation of my extended warranty, no email,phone call, letter nothing at all.

  Business Response

  Date: 01/15/2024

  Customer policy was activated 10/13/23 with Visa card attached for monthly payments. Customer cancelled policy. 

   

  Thank You, 

  Paula ****** 

  Customer Answer

  Date: 01/22/2024

  This matter has not been resolved as of yet. And I would like to know how to proceed further 

  Customer Answer

  Date: 01/22/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  

  I never canceled my plan. I called to find out how to pay and get on auto pay for the services and never heard from anyone at the dealership never got a notification this is the 1st time I was told that we canceled the contract. 

  I wouldn't have gotten it before leaving with the car if I didn't want or need the extended warranty. 

  I wanted the extended warranty and would like to rectify this as soon as possible 

  
  Sincerely,
  
  
  ******** *****

  Customer Answer

  Date: 01/22/2024

  My 1st initial call were u actually spoke with Veronica was Nov 14th or the 16th when I asked about how to pay for the extended warranty payment information.  I had already received the car payment and insurance payment information I didn't have the extended warranty information and didn't know if it was automatic enrollment in auto pay. She was supposed to call back by the end of the day I never got to speak to her again even until now. I left msgs asking how to pay for the warranty as well and still got no response as of now. 

  It was truly a shock to see the dealership say that the customer canceled the policy if that was the case why would I be trying to figure out how to make sure it's paid for and on time if I didn't want the warranty. Why would I call leave msgs ask to speak to anyone who could help with this matter. I also noticed that they have the wrong name with my last 4 card number that made the deposit for the warranty.  The other person hasn't spoken to anyone from the dealership since the date of car purchase.  So we did not ask or initiate the cancelation of this extended warranty  

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 1, 2023, I purchased a 2016 Hyundai Sonata Hybrid with 68,860 miles on the vehicle from Bob Bell Chevrolet Baltimore. This dealership is located on 1 Kane Street, Baltimore MD 21224. Six days later, Dec 7, the engine light came on. Friday, Dec 8, ***** ****** my husband took the vehicle back to the dealership. The service team told us to bring it back on Saturday because they were booked. On Saturday morning Dec 9, my husband returned with the vehicle and service person Mr. Valentine told my husband they didn't have the right tools to service the vehicle and he needed to take to a Hyundai and then pushed the reset button to cause the engine to go off. Which lead me to believe then this car had a problem before selling the vehicle and reset the engine for it to be sold. I called on Monday, Dec 11, and spoke with Stacy from service team about the incident she told I could take to any Hyundai dealership and them to call Bob Bell they would take of it. On Tuesday Dec 12, I took the car to ******** Hyundai on ******* **** ***** location and Joy in the service department refused to service after hearing my story. She said take the car back to them came them take care the problem, they use cleaned the engine and under the hood to make it look good to sell. I called Bob Bell and told what happened they told me to take to their **** ****** ******* I refuse dropped car them and demand that they take to Glen Burnie to have it fixed. I received no loaner or rental car for my inconvenience.

  Customer Answer

  Date: 12/17/2023

  I no longer want the car and would like my $1000 deposit back.

  Business Response

  Date: 12/19/2023

  In response to this vehicle we noticed a code stored in the vehicle for an evaporative code which is typically for a small vapor leak that usually is from an untightened gas cap where fuel vapor can leak out. Our Hyundai store looked at all the obvious and everything seemed to look ok and reset the code and it did not come back on. the vehicle has been driven 100 miles and the light has not come back on. We are now going to smoke test the vehicle as a precautionary measure to check for any other vapor leaks for the customer. once we determine it is in proper working condition we will return to customer.

  Customer Answer

  Date: 12/21/2023

  No I am not satisfied.  I believe the Bob Bell  knew there was an issue with engine prior to sell.  I have purchased three cars from this dealership Chevrolet traverse, Trax, and Malibu as well as my daughter purchased a chevy trax based on my recommendation.  No accommodations were made or offered for my inconvenience after purchasing this fourth car.  I do not want the Hyundai hybrid that was purchased but would be interested in 2024 Chevy Trax or a full refund and with my $1000 down paid that I can go elsewhere to purchase a car.

  Business Response

  Date: 12/27/2023

  We did trade Mrs. ******* out of the Hyundai and into a New Tax. 

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle had a full diagnostic evaluation completed and it was stated that the issue was the transmission; however we never received the diagnostic report.
  An appointment was made to replace the transmission on 11/24/23. However since it was the holidays ( thanksgiving) was advised that nothing would be completed until Monday 11/27/23. As of today 12/12/23, the vehicle has not been fixed. I was advised on yesterday 12/11/23 that the transmission just arrived but unsure how long it will take to fix the vehicle. At this point, my extra insurance has exhausted its agreement for a car rental. The vehicle has been at the Bob Bell Chevrolet for over 14 days and not been repaired.

  Business Response

  Date: 12/13/2023

  The Vehicle arrived on 11/24/23 , We contacted the extended warranty company the
  same day and advised a new transmission was needed , after notifying the
  warranty company of this they directed the warranty claim to The customers extended warranty power
  train adjuster who then called us back on 11/26/23 requesting pictures of the
  vehicles underside , vin # and 4 corners , as well as a picture of the fluid
  condition , at this point the claim was approved by "Car shield" on
  11/27/23 ,  at that point extended warranty company wanted to send a used
  unit , James, our service advisor offered the option to the customer of installing a remanufactured unit with
  a 36 month and 100 k warranty from GM , and pay the difference of $2423.00, the
  customer agreed and approved the difference of the money on 11/ 27/23 at 2:00
  pm and James explained we had to order the Transmission  , the
  transmission was ordered 11/27/23 same day of approval . The transmission then
  arrived here Monday 12/11/23 , James spoke with the customer today approx 11:30
  am and explained we will have it in later today or tomorrow at the latest
  . 

• Initial Complaint

  Date:12/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2017 Nissan Altima for Bob bell nissan on 12/02/2023 with 99,963 miles, kyosha was the sales man. I received 1 key from the manager and the 2nd key from kyosha. When i get home that night I try to lock the car with the key that the manager give to me and the car won't lock and the remote start didn't start the, I call kyosha and told him they give me a damaged key he told me that the manager in a meeting and he going to call me back. But he didn't so I call to talk to the manager to one of the key fab not working the way it should and he told me that he is not going to replace the key. And I told him I'm going to report him he told me do what I have to do. Manager told me his name is Dexter....

  Business Response

  Date: 12/07/2023

  When Mr. ******* left the dealership he had two keys to the vehicle he purchased. The second key starts the cars as well as permits entry. In order for Fob to work chances are a battery is needed. We are sending Mr. ******* out a battery so he can replace it.

  Customer Answer

  Date: 12/18/2023

  
  
  Complaint: 20964457
  
  
  
  I am rejecting this response because:  No one from the company ever called me to follow up on my issue. I responded to an online response that they tried calling to no avail, but no one ever called with any information. This company is not up front with their customers at all. The car is also squeaking when I put it in reverse, but no one has yet to call me back with that either. Bob Bell Nissan never mailed any battery to my address or called any of the numbers I have on file. This issue was never resolved and therefore I will go another route to get resolution as this was a sale to a Disabled Veteran at at.
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 12/18/2023

  Used Cars come with one or two keys depending on the previous customer and what they provided at time of trade in. Both keys that were given operator the vehicle. We tried several times to reach customer and were successful today. The customer is stating the key fob doesn't work but the keys do. I will send out batteries now that we have spoken.  

  Customer Answer

  Date: 12/18/2023

  
  
  Complaint: 20964457
  
  
  
  I am rejecting this response because: putting in a new battery does not solve the issue and this was told to the lady that finally called today. I already tried that by putting in a brand new battery and it absolutely did not work. They need to order a new key fob that works. The lady I spoke to stated she will try to get a new key fob out and will talk to her friend, but now she is stating the opposite of our conversation by still wantingtosend out a battery. I bought used vehicles before from other dealerships and have yet to experience this issue of not wanting to do what's right for the customer. They also neglected to address the issue with the squeaking when reversing the vehicle.
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Customer Answer

  Date: 01/02/2024

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID 20964457.

  Also, the company did not mail a battery as they claimed; however, that is not a solution totthe problem. And the vehicle is still squeaking. 

  Regards,

  ***** *******