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Business Profile

Plumber

All Above Plumbing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All Above Plumbing was contracted to replace 60' of water lines to connect to the sewer pipe. The scope of the work was modified and the owner, *** ******, stated that he identified the issue after replacing roughly 20' of pipes on Friday, May 5, 2023. Due to the change in scope, *** ****** stated that the remainder of the payment would be $1,000 and that he can only accept a credit card. We authorized a $1,000 charge. When we checked our bank statement All Above Plumbing charged our card for $2400 (unlawfully deducted an additional $1400). I've called the plumber at least 3 times and left messages. The so-called 24 hour plumber has not returned my call and it has been at least 72 hours. In addition, he was to guarantee his work for ****. Im sure he won't return after scamming us so the warranty is null at this point. In total, All Above Plumbing was paid $4800 for a job that was quoted as $3400 ($2400 initial deposit plus $1000 final payment).

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 23, 2022 contracted the All Above Plumbing company to install a new water tank heater at my rental property in MD - *********************************************** for the amount of $1100. Work was completed on July 25, 2022 and after negotiating charge was reduced to $1000 and a check from my credit card was written to the company in the name of ******* ****** - ************* After a couple of hour Contractor called and informed he could not cash the check. Distraught about the situation, I agreed to ***** him the $1000 and he agreed to rip the check once he received the funds. Funds were remitted to him via ***** in the amounts of $100 and $900. On August 8, 2022, when I received my credit card statement I discovered that in addition to accepting $1000 from me via ***** he had also cashed the credit check of $1000 (he lied about destroying the check after receiving ***** funds as promised). I called the company on August 9, 2022 to complain about the mishap. A lady, Heather, in the office - 410.553.7698 told me it was mistake and that the $1000 will be refunded immediately. Since that day I have been calling both ******* and Heather but neither is answering their phone.

All Above Plumbing is NOT a BBB Accredited Business.

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