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Business Profile

Pre Kindergarten

Messiah United Methodist Preschool

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pre Kindergarten.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Due to an injury my child sustained while under the school's care and a lack of cooperation from the staff, I disenrolled my child from the school, effective November 21, 2024. I also requested a refund of the $350 tuition that was prepaid for the month of December. The Preschool Director, **** ********, responded to my email and stated that I would have my refund within two weeks. Two weeks have transpired and I still do not have my refund.

    Business Response

    Date: 12/16/2024

    The disputed amount was processed by the preschool's bank on Nov. 27, 2024 well within the 2 week time-frame Mrs. ****** was given for the processing of her refund. The bank issued a check to be sent through the mail to the ******' address and given the time of year and the heavy mail traffic at this time, she had not received the check yet. We were unaware she had not yet received her refund until Dec. ******* when she sent us an email. We responded to the email with a screenshot of our payment detail confirmation from the bank and instruction to let us know if she still did not receive the payment by 12/18 and we would call the bank to cancel the check and have another one reissued.

    Customer Answer

    Date: 12/18/2024

     
    Complaint: 22650884

    I am rejecting this response because:

    On December 12, 2024, I sent an email to United Methodist Preschool stating that I had not received the refund check of $350 that was paid in advance for December tuition. The Pastor, Rev. ******* ***** responded on the same date, stating that a refund check was processed by their bank on November 27, 2024 and included a screenshot that he alleges contains the payment details from the bank. The screenshot does not contain any identifying information about the bank (ex: bank letterhead, bank logo), and therefore the source of this information cannot be determined. The screenshot also does not indicate where the check was mailed. The only delivery information contained in the screenshot is Deliver by December 3, 2024. There is no indication of where the check was sent. It could have gone to the church office, the preschool, or somewhere else. In addition, Rev. ***** stated that I have not received the check because of how slow the **** is this time of year. The influx of mail being transported by **** does not absolve the business from ensuring that I receive my refund in a timely manner. I contacted the business on December 12, 2024, nine days after the Deliver By date shown in the screenshot, showing that I provided additional time for delivery before contacting the business. At the time of this writing (December 18, 2024), I have still not received my refund check. In the response to my BBB complaint, Messiah United Methodist Preschool stated that they were not aware that I had not received my refund until I emailed them on December 12, 2024. They also requested that I contact them by December 18, 2024 if I still have not received my check. There are means available for the business to know whether I have received the check, such as, use of a delivery confirmation from **** and tracking information. They can also contact their bank directly. It is not my responsibility to keep contacting the business to obtain my refund. I would like the business to send the check with delivery confirmation and/or tracking within five (5) business days to my home address. This is my final attempt to collect my refund check of $350 directly from the preschool before I will move forward with legal action.

    Sincerely,
    ******* ******

    Business Response

    Date: 01/15/2025

    On 12/19/2024 we received this email from Ms. ************************************* neighbor brought the envelope containing the check over to our house today. It was mixed in with their mail from a previous delivery and they noticed it today. We will deposit it tomorrow and inform BBB. 

    Theresa ******

    Customer Answer

    Date: 01/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the payment.

    Sincerely,

    ******* ******

Messiah United Methodist Preschool is NOT a BBB Accredited Business.

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