Complaints

This profile includes complaints for Advanced Radiology -- Glen Burnie's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Advanced Radiology -- Glen Burnie

  203 Hospital Dr STE 100 Glen Burnie, MD 21061-6904

• 

  Advanced Radiology -- Glen Burnie

  2700 Quarry Lake Drive # 140 Baltimore, MD 21209

• 

  Advanced Radiology -- Glen Burnie

  6701 N Charles St, STE 3103 Towson, MD 21204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  Business Response

  Date: 08/12/2024

  After a thorough review of Ms. *********** account and complaint it has been determined that a payment was made via check on the date of service (04/05/2024). The check was deposited and denied by the patient's bank with the denial reasoning "invalid account number structure". The bank may not see this on Ms. *********** account as the issue was an invalid bank account number and, as such, would not be tied to the patient's bank account number. As a result of the *** ****** from the bank, there was a balance on the patient's account and billing statements were sent to the patient. We received multiple phone calls from Ms. ********* in which she was advised of what occurred and that the balance owed was valid. Emails were also sent to the patient detailing the bank denial and explaining that the balance was still due. A third and final billing statement was sent on 06/26/24 which advised that the balance would go to collections if not paid within 30 days. We did not receive payment and the balance is now with the collections agency to whom Ms. ********* can remit payment at this time. 

  We strive to offer efficient and friendly customer service and we apologize to Ms. ********* if that is not what she experienced when contacting us. We have notified management to review the calls and offer education and training as needed to ensure that we are meeting our customer service goals. 

  We are
  committed to creating a seamless process that promptly escalates patient
  inquiries through the BBB to the appropriate management or executive levels
  within our company and tracking those inquiries through completion.
  
  We greatly
  appreciate your assistance and cooperation in achieving a resolution.

  Customer Answer

  Date: 08/13/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have checked with my bank and have correspondence indicating that the check was not presented to them for payment.   This is NOT my responsibility.  I am disabled, yet all I do is work to resolve this?  If you cannot process checks, don't accept them.  My bank maintains they were never presented with the check.  I have more than sufficient funds in my only checking account to cover this and always have.  This looks like an operational error on the part of Advanced Radiology.  I am NOT RESPONSIBLE for operational issues on the part of Advanced Radiology.   

  Again, my expectation is the same as originally stated.  Advanced Radiology must credit my account in full to avoid charges by me.

  I am forwarding an email from my bank representative dated this week, indicating the check was never presented for payment.  I also have a receipt, a legal contract. 

  This constitutes further harassment of me, a disabled person.

  I am forwarding the bank email under separate cover because I am disabled and am unable to forward it as attachment here.

  
  
  
  Sincerely,
  
  
  
  **** *********

  Business Response

  Date: 08/14/2024

  It is always our goal to ensure your grievances are heard and fully researched prior to submitting a response. To try and provide additional clarity and transparency surrounding your grievances, the Quality Assurance Manager tried to contact Ms. ********* today(8/14) via telephone at 11:06am. A voicemail was left, in which she returned the call at 11:16am. As per Ms. *********** request, she denied verbal communication and requested all communications be in writing.

   

  As previously stated in our original response, a check provided by Ms. ********* was presented for payment in the amount of $120.25 at the time of service(4/5/2024), however, the check was not successfully processed with Ms. *********** bank and therefor there has been no payment received for the services rendered at Advanced Radiology - ****** ****** and ****. When processing checks as a form of payment, there is a delay in processing due to the communications between financial institutions. The imaging center staff at Advanced Radiology would not have been aware that there was an issue with processing Ms. *********** payment when the check was processed for the authorized one-time transaction. It was not until after the attempt was made to process Ms. *********** payment with our financial institution that we received notification that the payment process was not successful due to "invalid account number structure." Ms. *********** bank would not have record of a payment processing attempt on her account due to there not being an account to link the transaction to. Ultimately, the transaction was unsuccessful and the balance remaining on the account is still owed. As Ms. ********* has acknowledged in her original grievance, she is aware that payment has not been deducted from her account for the services that have been rendered.

   

  Currently, there is an open balance of $124.09 for Ms. *********** coinsurance and deductible as indicated by the explanation of benefits provided by her insurance.

  Customer Answer

  Date: 08/14/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  1). I have requested a response to the legal question of what is a receipt.  It is a legally binding acknowledgement of payment.  Yes or no ?  

  2) I have made it quite clear I am disabled and unavailable ... Therefore this looks more like  damage control to me, not quality control as certainly anyone investigating this has read my letter to ******** in which I've stated why phone calls are inappropriate and that any reply other than a written reply would be considered further ongoing harassment of me.  Yet both ******** and now ** are ignoring the parameters of my disability.

  3). I am not responsible for advanced Radiology's inability to process checks.  Can't do it ?  Dont s crypt checks.  I do not work for advanced Radiology.  

  MY bank says the check was never presented for payment.  I have more than enough funds to cover the check and can prove that.

  In my correspondence with ******** I clearly stated a reply centered on THEIR operational shortcomings is not my issue it is theirs, and I am not responsible for their processing errors.  I wrote a good check, on a valid account, with sufficient funds. That is fact.  Their inability to process that check is a training issue, not an issue for me.  I have been accused by ***** ***** of bouncing a check.  This is illegal.

  I have provided a receipt which is a legally binding contract, yet advanced Radiology refuses to comment on the validity of said receipt.

  This is ongoing harassment of me, and will continue to be treated as such.  

  
  Sincerely,
  
  
  
  **** *********

  Customer Answer

  Date: 08/14/2024

  This ridiculous.  My check was valid.  You do not push your operational issues onto disabled people or anyone else 

  The check was never presented to my bank.. are they going to ignore Ms **** correspondence indicating this ?  I do not work for advanced Radiology, who quite obviously has serious operational issues. 

  A receipt is a legally binding contract.  If you issue them to people who don't pay, quite frankly you deserve to go bankrupt.

  Customer Answer

  Date: 08/14/2024

  When someone writes you a valid check on a valid account with sufficient funds, you do not harass that person to collect payment because YOU fail to process things correctly.  It is harassment plain and simple.  

  Again, can't process a check ?  Don't accept checks.  I wrote a good one and I can prove that .. I have a receipt for payment.  You can't process it correctly?  That's not my issue .. it's harassment of me.  

  I don't care what happened on their end.  It does not concern me ... I am not the party responsible for processing.  

  Should my account not be cleared in full, I will sue for harassment, and defamation since ***** ***** has accused me of a crime I did not commit.  I was a media consultant for years, and will take it there also

  Take responsibility for your operational nightmare.  It is not my problem advanced Radiology cannot process checks.  

   

  Customer Answer

  Date: 08/14/2024

  It is clear from our discussion today, in which you told me, "they don't have the check anymore" that you clearly lack training in business operations and basic business law.

  Consequently, as stated in my email, I intend to sue BBB for negligence.

  Regards,

  ****

• Initial Complaint

  Date:05/06/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9, 2023 my husband received a CT scan at the ************* location of Advanced Radiology. He paid $50 at the time of service and as the insured, I received a bill in excess of $1,000 even though my ************************** showed patient liability of $100. Upon contacting the provider they said it would be reviewed. I offered to pay the other $50 but was told to wait until after their review. Well ... i received a collection notice so I paid the collector the other $50 and sent them my EOBs. I received a letter from ** stating my account had been adjusted and if any additional money was due they would notify me. Well now they sent me a bill for $48.83 wtih a caution that if they didn't hear from me it could be turned over for collection. The account # is ********** and the patient is ***** *****. I just want them to stop billing me for charges in excess my liability through their contract with ****************.