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Business Profile

Shipping Masters

FedEx Office

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shipping Masters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid the shipping of the prescribed medication to my mother, who is visiting ******, ***********, for the amount of $ ****** on 9/24/24. I was surprised to get a call from my family on 9/27 that delivery was held due to an unpaid shipping taxes amounting to $160.00. The shock of these unexpected charges was overwhelming. I was never informed about these taxes during the transaction, and the thought of having to pay an additional $160.00 on top of the initial $****** is a significant financial strain. I'm left wondering how these taxes are calculated, especially since the package contains prescribed medication, not a consumable good.When I contacted Fedex International to understand the reasons for the delay and the charges, their response left me feeling frustrated and powerless. They claimed to have no control over the government taxes, a fact that was not disclosed at the beginning of the transaction. This lack of control over the situation is particularly disheartening, as it means I am left to deal with these unexpected charges that could have been avoided had I been informed earlier. I feel deceived and let down by this lack of transparency.

    Customer Answer

    Date: 09/30/2024

    1st attachment - copy of FedEx receipt

    2nd attachment - proof of payment (US Bank checking account)

    3rd attachment - additional tax payment in (P ********) Philippine peso to obtain the package 

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