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Business Profile

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Severn Graphics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/15/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     

    Complaint: ********



    I am rejecting this response because:

    The owner is now not being truthful. Terrible business. 

    Sincerely,



    Laura ****** our conversation when I was asking about a quote for framing a picture he was immediately rude and very unprofessional. I just wanted a picture framed and I couldn't imagine if a large business was trying to get a big project completed. This company and customer service is awful. No-one should treat a customer in that manner.

    Business Response

    Date: 03/24/2023

    While we appreciate feedback on our company, it is unfortunate to receive such a lopsided message from a potential customer. The complaint misrepresents the communication that transpired. The timeline is correct in that there was not an immediate call back. This is not uncommon in today's business environment, but timely response is a goal that we continuously keep in front of us. In our phone conversation the following day, this person stated that they had a last minute gift idea for someone wherein they needed to supply a very large folded up map, and get it dry mounted onto a sheet of foamcore. I clearly stated to this person that the project that this was not a service that we offered, because it is nearly impossible to complete without doing a very poor job, or worse yet, ruining the customers supplied map. We have been in business for 40+ years and come from a very knowledgeable position, but I understand that may not be of sufficient value for some people. Unfortunately, either I was not clear enough during our phone conversation, or this person did not wish to take "this is not something that we can help with" as a response.

    Regardless, if this person interpreted the conversation as unprofessional or rude, i apologize that it was viewed in that manner. Conversations are two way streets and both parties should do their parts in remaining professional and respectful in all phases of life. On that point, I certainly hope that this person can find what they are looking for.

Severn Graphics is NOT a BBB Accredited Business.

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