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Business Profile

Storage Units

Eclipse Containers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/18/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/26/22 I contacted Eclipse Containers about purchasing a 40' storage container with 3 side rollup doors. Got information to make payment for product, sent $3800.00 via bank wire (9/29/22), and now I cannot get my container. They showed an office location in Raleigh, so I went there yesterday (10/17/22) to 217 W. Jones Street and that is the NCDEHR office. The officer working the desk contacted company and asked several questions and when he gave the invoice number and wanting to know about delivery date - the gentleman representing the company hung up the phone and also block the number calling. So the officer used his personal phone and made contact and let him know that he used a government building as his office location and that he would be contacted about fraudulent activity. I would like to get the container that was promised and at least some of the money also. This has been a complete nightmare. Granted, I know I should not have paid up front, but my client that gave me information had several contacts about the storage units and he was actually going to purchase one also. Any assistance would be greatly appreciated. I have all text messages and emails ready to email.

Eclipse Containers is NOT a BBB Accredited Business.

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