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Business Profile

Transmission

Glen Burnie Transmission, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my truck here and was supposed to have a NEW transmission with specifics installed, almost a year ago. I had the truck for close to a week and it was acting up. Took it back several times to find out the transmission is messed up. They didn’t put enough oil it in the first time, which is likely why it’s not working. They also had me fix other issues that had nothing to do with the transmission, before they would look at it again. After fixing those issues the transmission is still not up to par and the truck is sitting... It’s still under full warranty since I haven’t been able drive it far, haven’t even put 1000 miles on it. Now they won’t fix or replace the transmission, I can’t drive it and I’m out $6,000 plus $3000 in interest from my credit card.

    Business Response

    Date: 02/04/2025

    Dear Mr ******* and Ms ******, 

    Sorry you are still having issues with your 1995 F350. It has been here several times. The truck has many performance issues that will not allow the transmission to operate properly. On Mr *******’s Repair order *******, on 3/26, the following issues were noted. Lack of throttle response due to Turbo Issue, Turbo boost performance, exhaust pressure sensor. Also loss of throttle.  

    I am sure Mr ******* is frustrated, but this 30 year old truck has issues that need to be addressed to have proper transmission performance. The presence of these codes will cause the transmission to not shift correctly and even slip.  

    The transmission is still under warranty. What I would like to suggest is that I have my lead diagnostic Tech at my other shop check the F350. My other shop is *** ******** ************ in Essex. I will provide a free tow to that shop.   If he concurs there are external issues causing transmission issues the must be repaired. If he say there are internal transmission issues, we will happily replace under warranty. 

    I can be reached at shop or my cell. Shop 410-********* Cell 443-********

    Thank you for making me aware of this issue and I want to get this resolved. Mark S**********. President. 

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