Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired ***** homes to build a prefab house. Our floors arent level at all. Didnt follow foundation manual guidelines from superior walls. No interior reinforcement and they used expansive rock and dirt to back fill exterior foundation which is specifically mentioned as something not to do in the superior manual. We had to beg them to come back to fix things covered under warranty. ***** refuses to meet with us unless a lawyer is present. *** is the manufacturer of the house. *** sent a team out to look and will not do anything about our floor. **** is the first name of the man who I spoke with from *** on site. He called and complained to his own company and they still have yet to do anything and will not return our calls.

  Business Response

  Date: 12/03/2024

  1st of all we never received any notice from the bbb previous to this date.  *********************** was notified by Brants about customers issue, and after their review have determined the floor issues were caused by not following modular home guild lines about proper insulation and ventilation that was done by home owners contractor. *** has been in contact with the state agency who have also agreed insulation was not properly installed and are willing to testify to that matter if necessary. 2nd complaint about superior walls back fill, it states in superior wall handbook at what level clean stone needs to be installed and it was done in accordance with superior walls requirement, interior floor wall bracing is incorporated in the floor system design by the modular manufacture and is toe nailed to seal plate as required,not sure who is proving customer with information on superior walls but that individual has no idea about requirements needed for superior walls when a modular home is joined at sill plate,most importantly all of Brants work was inspected by the local building code inspector and passed all ************** my understanding the work preformed by homeowner was never inspected and approved or a building permit even being ********* I dont agree with the complaints filed.  Thank you. **** Brant 

• Initial Complaint

  Date:09/14/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered into a contract with *****’s home sales to build our house. Towards the end of the project, they quit working and left several things unfinished. They did not finish installing the cabinets. They also installed several things incorrectly (2 windows upside down, 4 leaking window, and a leaking septic vent line in the roof). We paid additional money for an upgrade to the cabinets, which was not properly fulfilled.

  Business Response

  Date: 09/18/2023

  I have no idea what the customer is talking about, that we didn’t finish our work. We had all county inspections completed and a final payment from bank. As for cabinets not finished is the farthest thing from the truth. Proposal allowance cost were 1880.00 and due to covid shortages I ended up paying 6620.  Plus 1250. To have them installed leaking windows have been turned in to manufacture for service and they have determined that’s it’s a wind and location issue not faulty windows. Thanks Gary *****

  Customer Answer

  Date: 09/19/2023

  
  
  Complaint: 20594467
  
  
  
  I am rejecting this response because:
  
  
  Work not completed that fell to the customer’s responsibility :

  1) installation of upper cabinet doors

  2) match painting inside of upper cabinets to match remaining cabinets

  I’m not sure what the numbers being referenced are. The customer paid $900 for plywood sides on all cabinets, and $312 for crown molding. Neither were honored. 
  
  The builder left the house with 2 windows installed upside down, 4 leaking windows (not due to wind, as windows leak many days without wind), and a leaking roof boot.

  The primary reason this is being addressed to the BBB is that I have made many attempts, for 6+ months to resolve this with the builder. They have acted very unprofessionally, to the point of ignoring my emails, calls, texts, and even blocking my phone number. 

  
  Sincerely,
  
  
  
  ****** ******